Social Inbox

All the incoming communication moderated in one place.

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10 articles in this collection
Written by Greg Berezowski, Kamil, Kasia Majewska and 1 other

How to manage tickets in Inbox

All about content categories and statuses

Written by Zuzanna
Updated over a week ago

How to enable Instagram private messages in Inbox

Learn how to moderate Instagram DMs and Story Mentions using NapoleonCat

Written by Zuzanna
Updated over a week ago

Social Inbox Manual

Everything you need to know about our Inbox module inside a downloadable file

Written by Kamil
Updated over a week ago

Configuring Your Social Inbox

Manage multiple Facebook pages, Instagram and Twitter profiles and Youtube channels from one place.

Written by Greg Berezowski
Updated over a week ago

Working as a Team in the Inbox

Add team members to your Inbox, assign tasks and consult experts on cases.

Written by Greg Berezowski
Updated over a week ago

Sending Messages to Consultation

Ever found yourself in need of advice before you post your answer? Learn how to send incoming messages to consultation.

Written by Kasia Majewska
Updated over a week ago

Setting up and Using Saved Replies

Save time by adding Saved Replies to your Inbox

Written by Greg Berezowski
Updated over a week ago

Getting Started with Translations

Translate all incoming messages in over 100 languages and reply in the language of the person you’re addressing.

Written by Kasia Majewska
Updated over a week ago

Facebook ManyChat Bot Integration

How to connect and use a ManyChat bot with your NapoleonCat Inbox

Written by Greg Berezowski
Updated over a week ago

Facebook ManyChat Bot Integration - Managing a Conversation

How to manage a chat with a Facebook user when your Social Inbox is integrated with a ManyChat Bot

Written by Greg Berezowski
Updated over a week ago