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Social Inbox
Social Inbox

Centralize social service: respond & manage comments, DMs, posts, mentions & more

Mikołaj avatar
By Mikołaj1 author17 articles

Getting Started with Social Inbox


Social Inbox: Overview, Features, Benefits
Social Inbox: Your Comprehensive .PDF Guide
Social Inbox: Your Basic Guide

Message Interaction


Reply to and Manage Inbox Activity across Platforms
Use Teamwork Features in the Social Inbox
Translate Customer Messages and Your Replies
Send "To Consult" Messages with Attachments to Enhance Teamwork

Inbox Customization


Create and Apply Message and User Tags
Set Up and Use Saved Replies
Mark Sentiment of Customer Interactions

Workflow


Filter Tickets by Status, Users, Profile, and More
Organize Your Social Contacts with Social CRM Profiles
Search Through the Inbox

Platform-specific Tips


Manage TikTok Comments (Organic and Ad) in NapoleonCat
Enable Instagram Direct Messages and Mentions
Integrate a Facebook Messenger Chabot with NapoleonCat
How Fast NapoleonCat Fetches Inbox Data
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