Reply to and Manage Inbox Activity across Platforms

📩 With Social Inbox, you can track, respond to, and manage all interactions across Facebook, Instagram, TikTok, LinkedIn, YouTube, and Google My Business, including paid traffic. 🚦

For Social Inbox to become your comment-grabbing, DM-snatching powerhouse, you first need to 🔗 link up your social media pages < here's how you do it.

Once you've done that, all your interactions will start pouring into NapoleonCat's Social Inbox–the good, the bad, and the ugly–from delivery time complaints to cooperation requests to exhilarating reviews.

It's a mixed bag, but hey, that's what makes social media so exciting, right? 😉

As you know by now, in NapoleonCat, each comment sails into your "New" tab as a separate ticket:

But here's the fun part - you get to see the whole story, other comments under the same post, and comment replies. 

💬 Consider it as a book, where clicking on a comment turns the pages to reveal the complete tale; you can see all the comments linked to that post and get the full context.

Now, let's chat about private messages.

If a customer sends you a flurry of messages one after another, the most recent one will appear in the "Inbox" tab. But don't worry about missing the rest. Once you click on the message to view the thread, you'll see all their messages lined up nicely.

But hey, there's more to this story.

Alongside these cool features, you can also leave internal notes, send emails "to consult", and more.

🔗 See this guide on how to use a wealth of collaborative features in Social Inbox.

Now, what about keeping all those conversations tidy and easy to find? You got this!

🔗 You can use a bunch of filtering options to help you keep your Inbox organized and clutter-free.

Directly from your Social Inbox's main view, you can make changes that will reflect on the actual social media platform. So, every reply, hide, delete, or other action you take here is like directly managing your social media page from NapoleonCat.

Keep in mind, it's not just about hitting that sweet spot of Inbox Zero - you're all about boosting customer experience too! 🚀

To help you respond faster and keep your chats orderly, below are some nifty internal actions.

They're the hidden sidekicks of your team's day-to-day - out of your customers' sight, but making a massive difference behind the scenes!

Just so you know, each feature comes with a link that takes you deeper into how to use it:

Let's look at the available actions and how they work across different platforms and interaction types. 👇

Every social media platform has its unique actions (external and internal) for tickets, all depending on what its APIs can do.

Just below, you'll find a helpful table that breaks down all the possible interactions across the platforms that NapoleonCat supports:

📂 No matter the platform or type of interaction, all your favorite internal actions are up for grabs!

Whether it's consulting with a teammate, scribbling down an internal note, cracking the code of a foreign language message, or assigning and moving messages between folders, you can do it all on any platform.