📩 Think of Social Inbox as your digital cockpit, seamlessly piloting your social interactions across multiple platforms!

Ever found yourself in a cold sweat because you overlooked a critical comment amid a sea of ad campaigns? Or wished you could've responded to a brand mention a tad quicker, seizing the opportunity just right? Yep, we've all been there.

But here's some good news.

With Social Inbox, you can track, respond to, and manage all interactions across Facebook, Instagram, TikTok, LinkedIn, YouTube, and Google My Business, including paid traffic. 🚦

Ready to get started? Here's how you can navigate Social Inbox and make the best use of its features:

For Social Inbox to become your comment-grabbing, DM-snatching powerhouse, you first need to 🔗 link up your social media pages < here's how you do it.

Once you've done that, all your interactions will start pouring into NapoleonCat's Social Inbox–the good, the bad, and the ugly–from delivery time complaints to cooperation requests to exhilarating reviews.

It's a mixed bag, but hey, that's what makes social media so exciting, right? 😉

Picture each ticket as a separate conversation that's ready for your attention! When a new interaction comes in, it pops up in your "New" folder in Social Inbox:

As a rule, these interactions zip into NapoleonCat in real-time.

Curious to dig into how fast NapoleonCat fetches new Inbox Activity? < Take a peek at this guide.

As you know by now, in NapoleonCat, each comment sails into your "New" tab as a separate ticket:

But here's the fun part - when you click on a comment, you get to see the whole story.

💬 Consider it as a book, where clicking on a comment turns the pages to reveal the complete tale; you can see all the comments linked to that post and get the full context:

Now, let's chat about private messages.

If a customer sends you a flurry of messages one after the other, the most recent one will land in the "New" tab:

But don't worry about missing the rest. Once you click on the message to view the thread, you'll see all their messages lined up nicely:

What about when you're working on a ticket, say a customer conversation via DMs? No stress! 😌

But hey, there's more to this story.

Alongside these cool features, you can also leave internal notes, send emails "to consult", and more.

🔗 See this guide on how to use a wealth of collaborative features in Social Inbox.

Now, what about keeping all those conversations tidy and easy to find? You got this!

🔗 You can use a bunch of filtering options to help you keep your Inbox organized and clutter-free.

So, let's imagine you open up Social Inbox and spot a fresh Facebook comment on your post, sitting pretty in the "New" folder.

Here's what greets your eyes right away:

Directly from your Social Inbox's main view, you can make changes that will reflect back onto the actual social media platform. So, every reply, hide, delete, or other action you take here is like directly managing your social media page from NapoleonCat.

Keep in mind, it's not just about hitting that sweet spot of Inbox Zero - you're all about boosting customer experience too! 🚀

To help you respond faster and keep your chats orderly, below are some nifty internal actions.

They're the hidden sidekicks of your team's day-to-day - out of your customers' sight, but making a massive difference behind the scenes!

Just so you know, each feature comes with a link that takes you deeper into how to use it:

❗Before we delve deeper, here's an important note. When you delete your replies or customer comments and messages, there's no turning back - these actions are irreversible.
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However, you can always remove your replies directly from the social media platform.

Let's have a look at the available actions and how they work for different platforms and types of interactions. 👇

Every social media platform has its own unique actions (external and internal) for tickets, all depending on what their APIs can do.

Don't worry about keeping track – we've got you covered!

Just below, you'll find a helpful table that breaks down all the possible interactions across the platforms that NapoleonCat supports:

📂 No matter the platform or type of interaction, all your favorite internal actions are up for grabs!

Whether it's consulting with a teammate, scribbling down an internal note, cracking the code of a foreign language message, or assigning and moving messages between folders - you can do it all on any platform.

And that about sums it up!