Wondering how quickly NapoleonCat gets data from social media platforms? You've found the right spot! The speed of data fetching can change depending on the platform and the kind of interaction (comments, direct messages, mentions, etc.).
Most of the time it's super fast, but for some platforms and types of communication it might take a bit longer.
In this piece, we'll dive into what webhooks and scan frequencies are, and give you the lowdown on data fetching speeds for each platform. ⌛
Glossary
Before we dive in, let's get some definitions explained. We'll use them throughout this article. 🤓
Webhooks - They're real-time notifications sent by social media platforms to inform NapoleonCat of new acitivity, like a new direct message, comment, mention, and such.
This means certain types of incoming communication can be fetched almost instantly
Scan frequency - This is how often NapoleonCat checks social media platforms for new customer interactions. Each platform has its own allowed scan frequency
And with that in mind, let's have a look at the specifics. 👇🏽
Data fetching speeds for each platform
Below we've put together a clear and concise breakdown of how fast we get Inbox data from each social media channel. So let's jump right in and see how each platform stacks up!
This data relates to Facebook ads too.
📩 Type | 🚀 Real-time webhook | ⏳Scan frequency |
Post comment | YES ✅ |
|
Page comment | YES ✅ |
|
Direct message | YES ✅ |
|
Ad comment | YES ✅ |
|
Dynamic ad |
| Every 30 minutes |
Mention |
| Every 30 minutes |
📩 Type | 🚀 Real-time webhook | ⏳Scan frequency |
Post comment | YES ✅ |
|
Page comment | YES ✅ |
|
Direct message | YES ✅ |
|
Instagram ads
📩 Type | 🚀 Real-time webhook | ⏳Scan frequency |
Post comment |
| Every 1 hour |
TikTok
📩 Type | 🚀 Real-time webhook | ⏳Scan frequency |
Organic comment | NO | Every 5 minutes |
Ad comment | NO | Every 5 minutes |
YouTube
📩 Type | 🚀 Real-time webhook | ⏳Scan frequency |
Video comment | NO | Every 15 minutes |
💁🏻♂️ For LinkedIn, the data fetching process runs continuously in hourly intervals. However, due to varying profile sizes, it's tricky to pinpoint the exact scan frequency.
What we do know is that the scanning takes place at a minimum of one hour apart. Essentially, the scanner keeps working non-stop, cycling through pages starting with the "oldest" and moving to those that haven't been scanned for at least an hour.
Google My Business
📩 Type | 🚀 Real-time webhook | ⏳Scan frequency |
Google reviews | ✅ PubSub | Every 12 hours |
Questions and Answers (Q&A) | ✅ PubSub | Every 12 hours |
💁🏽♀️ For Google reviews and Q&A, Google My Business uses PubSub as its real-time webhook equivalent. NapoleonCat has also implemented an additional scan that runs every 12 hours to ensure that updates are delivered in a timely manner.
💡Please keep in mind we always do our best to get you the data you need as fast as possible. However, any limitations in fetching speed are usually due to the platform itself.
And there you have it! Now you know the ins and outs of data fetching speeds in NapoleonCat.
💬 Need a fur-endly voice to guide you? Our Customer Success team is always here to lend a paw. Just click on chat in the bottom right-hand corner of your screen.