Google Business Profile is a free, essential tool that helps your business get discovered on Google Search and Maps. Managing your online presence effectively is crucial, as reviews serve as vital social proof that builds trust and credibility. With NapoleonCat, you can manage your GBP activity alongside your other social media channels from one dashboard.
How to Connect Your Google Business Profile to NapoleonCat
Follow these steps to link your profiles:
Navigate to Workspace Settings, click Connect profile, and choose Google My Business location.
Log in to the Google Account that manages your business location.
Select the specific profile you want to connect to NapoleonCat.
Google Business Profile in the Social Inbox
NapoleonCat’s Social Inbox acts as a unified dashboard for all your customer interactions.
Centralized Management: Every new review or question from your Business Profile appears as a ticket in your Inbox.
Multi-Location Support: Connect and manage multiple businesses or locations in a single stream.
Smart Filtering: Quickly filter for unanswered reviews or focus on specific regions
Team Collaboration: Utilize the "Send to Consult" feature to gather input from local branch managers before responding to sensitive or complex 1-star reviews.
Direct Replies: Type and resolve inquiries directly within NapoleonCat without needing to open a separate browser window.
Attract Customers with the Publisher
Beyond managing reviews, NapoleonCat helps you proactively attract customers by posting updates directly to your Business Profile. Unlike the basic native features of GBP, NapoleonCat allows you to schedule posts for later, giving you better control over your content calendar.
You can share various updates to keep your audience informed:
What's New: Share general company updates and news.
Events: Promote upcoming community events or store openings.
Offers: Highlight limited-time discounts or product launches.
You can read more about it in this article.
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