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Enable Instagram Direct Messages and Mentions
Enable Instagram Direct Messages and Mentions

Learn how to authorize NapoleonCat to manage your Instagram DMs and Mentions in Social Inbox

Napoleon The Cat avatar
Written by Napoleon The Cat
Updated over a week ago

Ever wished you could manage all your Instagram DMs and Story Mentions in one place?

Well, your wish is NapoleonCat's command!

With a few simple steps, you can enable Instagram Private Messages and Mentions in your Social Inbox, to manage them alongside messages and interactions from other platforms!

Enable Instagram DMs and mentions

To start managing Instagram DMs with NapoleonCat, just zip on over to your Instagram mobile app 📱, breeze into the settings, and pick the appropriate option:

  1. Click on your avatar in the bottom, right-hand corner, hit the three bars in the top-right corner, and select 'Settings'

  2. Next, navigate to 'Privacy' and select 'Messages'

  3. Now, it's time to 'Allow Access to Messages'

🖼️ Image instructions:

how to enable private messages for instagram in napoleoncat inbox

Reconnect or connect your Instagram Business page

Now that you've granted DM access on Instagram, time to pop back over to NapoleonCat.

🔃 If you've already connected your Instagram profile in the past, simply reconnect it using this method.

🔌 Need to link it for the first time? Check out this step-by-step guide to connecting your Instagram Business Page to NapoleonCat.

Once done, keep an eye out for the green icon in Workspace Settings in NapoleonCat next to your Instagram profile.

This indicates that NapoleonCat is now capable of pulling DMs and story mentions from your Instagram Business account:

how to enable private messages for instagram in napoleoncat inbox

And just like that, you're all set. Say farewell to the hassle of juggling Instagram communication and enjoy the simplicity of managing it all in one place!

🗨️ Paws for a moment and let our Customer Success team help you out! Connect with us on chat in the bottom right-hand corner of your screen.

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