Ever wished you could instantly spot your most dedicated fans or those pesky trolls on social media? Or perhaps you've wanted to tackle those urgent customer inquiries head-on? π€
With user and message (Inbox) tags in NapoleonCat's Social Inbox, you can do just that and so much more!
These tags are like your personal assistants, helping you categorize different user types and address important customer inquiries in a jiffy.
Create tags
Setting up tags is a walk in the park. π³
User and message tags
Cruise on over to Workspace Settings > Tags
This is where you can create tags for incoming messages and their authors in the Social Inbox.
Pick a color from the drop-down menu, type in your tag's name, and hit "Add":
You can also sort your tags by color or alphabetically.
Profile-specific tags
π Need profile-specific Inbox tags? We got you! Just navigate to Workspace Settings, hover over the profile you want to customize, hit "Edit," and add your tags:
Now, you'll only see those tags for messages from the selected page. Talk about tailored organization!
Tag users and messages
To tag a user or message, simply hit "+ Tag user" or/and "+ Tag message" from the list of tickets in the Tab view of your Social Inbox:
π€User Tags: Think of these as your social media user directory.
Tag your devoted fans, frequent commenters, or even those pesky trolls.
π‘ Examples of user tags: Loyal fan, Frequent commenter, Helpful critic, Industry expert, Troublemaker
For example, you can prioritize responses to top commenters or quickly address issues raised by your most loyal fans!
π·οΈ Message Tags: These tags are like your personal Inbox organizer.
Tag messages based on their subject, and you can easily filter and find them in your Inbox.
Got a bunch of customer feedback or technical support queries? Tag them, and you can address them all in one go.
π‘ Examples of message tags: Time-sensitive, Customer feedback, Technical support, Collaboration inquiry, Contest submission
Filter by tags
So, suppose you want to sift through messages from your superstar brand advocates or those keen folks inquiring about your new product launch.
With NapoleonCat's filters, you can do just that!
To filter by user, message, and profile-specific tags, you need to:
Go to Social Inbox
Hit the "More filters" button up top:
And pick out one or even combine several filters to suit your needs.
These nifty filters let you sort tickets by:
π« User status (whether they're blocked or not)
π·οΈ User tags
π₯ Message (Inbox) tags
π₯ Profile-specific tags
π¬ And even comments on a specific post!
π Fancy becoming a whiz at using more Social Inbox filters? π There's a guide waiting just for you!
And you're now ready to tag your way to social media success with NapoleonCat!
π¨οΈ Need a little cat-sistance? Our Customer Success team is always here to lend a paw. Chat with us in the bottom right-hand corner of your screen.