Picture this: You're a social media moderator for a buzzing brand, and you're juggling a flurry of similar queries every day. π€ΉββοΈ
"What are your store hours?", "Where are you located?", "How can I track my order?".
It's like your fingers have learned the responses by heart! But β what if you could answer these common queries with just a few clicks?
With Saved Replies, you can create pre-written responses to common queries and use them whenever you need. This means you can spend less time typing and more time engaging with your customers. Let's dive in!
Create Saved Replies
To add a saved reply, head over to Saved replies in Workspace Settings
You'll spot an 'Add reply' button - hit it
Give your reply a catchy name (1). That'll help you quickly spot it when you need it!
Next, select the social media pages where you want this reply to be available (2).
Just remember, character limits can be a bit of a party pooper on some platforms. π₯Ί
If your message is too long, it'll get flagged in your Inbox when you try to use it.
βοΈ Now for the fun part - crafting your reply! (3)
Want to make your fans feel special? Use [author] to include their name in your reply (4).
And for that extra sparkle, throw in some emojis! Just click on the smiley face in the bottom left corner.
Once your reply is looking tip-top, hit 'Add reply'. And just like that, you've created a Saved Reply!
Use Saved Replies
πββοΈ Quick note: Your saved replies will only show up when you're responding to messages from the same social media platforms you picked when setting them up.
Ready to break free from the endless copy-and-paste cycle and add a sprinkle of efficiency to your day?
To use saved replies when replying to customer messages in Social Inbox, you need to:
Hop on over to Social Inbox
Pick the message you want to respond to (click on it)
To open your treasure trove of Saved Replies, click on the "Paper" icon towards the bottom-left:
Spot the reply you want to use, give it a click, and watch it jump right into your reply box:
Feel like adding a personal touch? You can go ahead and tweak your reply.
Once it's looking just right, click 'Send reply' to respond to your fan.
And there you have it, you've just responded to a fan with a Saved Reply.
And with all that typing effort you just saved, you could be off making a well-deserved coffee! β
Edit and Remove Saved Replies
Have your business details shifted or maybe you've switched up your brand voice? No worries!
You can swiftly revise or delete your saved replies.
Just swing by Saved Replies in Workspace Settings.
Then, hit the Pencil icon (1) to edit a saved reply or Trash (2) icon to remove it!
Oh, and you'll see a count next to each reply (3) showing how often your team has used it.
If the numbers are low, might be a good time to chat about how it can help your crew!
And... that about sums it up.
π¬ Need a fur-endly voice to guide you? Chat with our Customer Success team in the bottom right-hand side of your screen.