A story for you: Imagine one Facebook page getting buried under a mountain of 76,000 comments and direct messages in just a day. Crazy, right?
Well, believe it or not, this happened to one of our dear customers at NapoleonCat.
Now, imagine this: 9 people, fueled by cup after cup of coffee, working day and night without rest, just to manage this tsunami of messages. 🌊
But with NapoleonCat, they didn't have to do it! Auto-moderation did it for them. It turned a big, messy job into a small, easy, and automated one. 🏆
With NapoleonCat, you can automatically seize sales opportunities 24/7, prioritize responses to loyal fans, swiftly remove offensive content, and block those pesky troublemakers. Actually, Auto-moderation will do it for you!
But everything starts with a single step. So, let's show you how to make your first auto-moderation rule!
Create an Auto-moderation rule
To get started, you're going to learn the basics of setting up an Auto-moderation rule. Down the line, you'll master more details like triggers, conditions, and actions.
Set it up
To create your first Auto-moderation rule, follow these steps:
Head on over to Auto-moderation in NapoleonCat
See the "Create new rule" button on the left? Click it! 👏
Give your Auto-moderation rule a name, and an internal note if you want to:
👆 Choose your social media platform (NapoleonCat supports Facebook, Facebook Ads, Instagram, Instagram ads)
Select your social media page. The cherry on top? You can auto-moderate multiple pages with one rule!
Now it's time to choose the type of message your rule will apply to:
From mentions, ad comments to private messages, etc. - you call the shots!
➡️ Learn more about types of messages NapoleonCat supports here.
Set a condition for your rule. Want to target messages with links, for example? You've got it!
You can also specify your rule to trigger only when certain keywords are used, users are tagged in a specific way, or let it play with all types of interactions. This field is optional:
➡️ See more about triggers here.
Decide on the social media action to take - like hiding a comment:
➡️ Get the lowdown on social media actions here.
Want NapoleonCat to perform internal actions, like archiving a message in your Inbox? You got it! This field is optional, though:
➡️Learn more about NapoleonCat actions here.
Stay in the loop by setting up email notifications. You'll always know when your rule springs into action. 📧
This field is optional too:
Finally, decide when your rule should work. Want it to guard 24/7, or during specific hours? The choice is yours!
This field is not required, however:
Lastly, switch this on if you don't want other rules to run when this one does. Alternatively, leave it switched off:
Hit the yellow "Save&Run" button in the top-right corner, and that's it!
🎥 For a more visual guide, check out this video that'll walk you through creating a simple Auto-Moderation rule:
Now let's get to the nitty-gritty of setting up Auto-moderation rules!
Types of messages and conditions
📑 Let's break down the types of messages and conditions you can work with:
Facebook and Facebook Ads
📨 Message types:
Ready to crack some jargon?
We're going to delve into some specific terms. You'll see the less obvious ones explained to make sure you're all set:
Triggers: keywords and tags
Diving into triggers! 🎯 It's a neat feature that you can choose to use. Yes, it's optional, but oh-so-powerful!
You can set up your rule to activate only for users you've previously tagged as, for example, 'Troll'.
You can use one tag at a time.
To add a tag to an Auto-moderation rule, simply click "Select tag" and pick the tag you want from the dropdown list:
👉 Here's how to set up and use tags in NapoleonCat.
Now, onto keywords as triggers. Keywords are specific words or phrases. When users use these in their message or comment, it starts your rule.
For example, to block crypto spam, you could use keywords like:
*crypto*, *coin, coin, bit, *bitcoin*, ethereum, *eth, *blockchain, *token, *ico, *mining, *trade, *exchange, *wallet, *trx, crypto investment, hodl, moon, lambo, etc.
You can pick from the 'simple mode' and 'advanced mode'.
The 'simple mode' should suffice for most use cases. But it helps to know how to best format your keywords!
Here's how keywords work:
Using an asterisk —
* —before, after, or both before and after a word sequence makes your rule more flexible.
➡️ And here's how to quickly add multiple keywords to your Auto-moderation rule all at once.
🤖 Tired of compiling lists of keywords manually? Learn how to use ChatGPT to swiftly generate keyword lists.
Alright, you've set the stage: you've defined where (the social media page), when (the message type), and the conditions (such as text only) for your rule to trigger.
You've also added any extra triggers, like users tagged as "trolls" and keywords like "scam" or "knock-off."
Now, it's time for the grand finale - actions!
What do you want to do with these messages? 🤔
Social media actions
Each social media platform has a range of available actions you can choose from:
Facebook and Facebook Ads
🤖 Social Media Actions:
Multiple social media actions
Got multiple actions on your mind? No worries!
But, it gets better.
🌳🌳 🌳 Your rule can have up to six different branches, each with their own triggers and actions.
➡️ Check out this article to learn about more complex rules with multiple triggers and actions.
And for housekeeping your Social Inbox, these actions (internal ones) are the same across all platforms.
This field is optional, and you can add just one internal action or all of them:
Facebook, Facebook Ads, Instagram, Instagram Ads
🧹 NapoleonCat (Internal) Actions:
Notifications and schedule
Alright, let's dive into the last two optional fields: notifications and schedule!
🚀 There you have it, you're officially Auto-moderation ready! It's all smooth sailing from here.
🔗 And if you're in the mood for a deep dive into each step of creating Auto-moderation rules, check out these links: