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1st Step: Platforms, Profiles, Message Types, and Conditions
1st Step: Platforms, Profiles, Message Types, and Conditions

Master the 1st block of building Auto-Moderation rules: pick the platform, social media pages, message types, and conditions

Napoleon The Cat avatar
Written by Napoleon The Cat
Updated over a week ago

Hey there! ๐Ÿ‘‹

In this guide, you'll navigate through the first element of Auto-moderation rules: Platforms, Profiles, Message types, and Conditions.

Creating an auto-moderation rule is like playing with building blocks. ๐Ÿงฑ

Each block has a crucial role to play, and together, they create a structure that helps you auto-moderate social interactions like a pro!

๐Ÿ”Ž But, across articles like this one, you'll zoom in on each part, helping you to understand them in greater depth.


First Block

Auto-moderation Blocks in NapoleonCat: Platforms, Profiles, Message Types, and Conditions

Platform, Profiles, Message Type, Condition are the initial gears (the first block) in the Auto-moderation rule machine:

  • ๐ŸŒ Platform - This is your chosen social media stage where you want your rule to shine. You can select one platform per rule. The options are Facebook (which also covers FB ads), Instagram, and Instagram ads.

  • ๐Ÿ“ธ Social Media profile - These are the social media pages you'd like your rule to interact with. You can select multiple profiles from the same social media platform, be it various Facebook pages, Instagram profiles, or Instagram Ads profiles.

  • ๐Ÿ“ฉ Message type - This is the kind of social interaction you'd like to moderate. Think stuff like private messages, comments, ad comments, and so on. You can pick one message type per rule.

  • ๐Ÿงฉ Condition - Think of it as the specific characteristic of messages that sets off your Auto-moderation. It could be text-only messages, messages containing images or videos, or a mix of all, etc.

โš™๏ธ In a nutshell, within one Auto-moderation rule, you'll pick one platform, can choose multiple profiles from one platform, select one message type, and set one condition.

๐Ÿ’ก For example, you could set an Auto-moderation rule for Facebook (platform), focusing on your English Facebook page for ACME (social media profile), targeting all (condition) ad comments (message type):

Auto-moderation Blocks in NapoleonCat: Platforms, Profiles, Message Types, and Conditions

๐Ÿค– You can choose the triggers and actions, like hiding the comments, in the trigger and action sections (โฌ…๏ธ see related articles).


Available choices

Auto-moderation Blocks in NapoleonCat: Platforms, Profiles, Message Types, and Conditions

Curious to find out more about available choices for social media platforms, profiles, message types, and conditions? Let's break them down! ๐Ÿ‘‡

๐Ÿ”ต Facebook (including ads)

๐Ÿ“จ Message Type

โš™๏ธ Condition

Organic comments

All, Text only, Containing link, Containing images or videos

Ad comments

All, Text only, Containing link, Containing images or videos

Private messages

All, First message

Comments for specific post (Posts from the last 30 days - can choose multiple)

All (no specific condition)

Ad top-level comments

All, Text only, Containing link, Containing images or videos

Ad subcomments

All, Text only, Containing link, Containing images or videos

Comments and subcomments for specific post (Posts from the last 30 days - can choose multiple)

All (no specific condition)

Comments on profile mention

All, Text only, Containing link, Containing images or videos

Organic top-level comments

All, Text only, Containing link, Containing images or videos

Profile mention

All, Text only, Containing link, Containing images or videos

Organic subcomments

All, Text only, Containing link, Containing images or videos

Post page

All, Text only, Containing link, Containing images or videos

Review

All, Positive, Negative


๐Ÿคณ Instagram

๐Ÿ“จ Message Type

โš™๏ธ Condition

Comments for specific post (Posts from the last 30 days - can choose multiple)

All (no specific condition)

Organic comments

All (no specific condition)

Private messages

All (no specific condition)


๐Ÿ“บ Instagram Ads

๐Ÿ“จ Message Type

โš™๏ธ Condition

Comments for specific post (Posts from the last 30 days - can choose multiple)

All (no specific condition)

Ad comments

All (no specific condition)

Explanations

Ready to crack some jargon?

We're going to delve into some specific terms. You'll see the less obvious ones explained to make sure you're all set:

Types of messages:

  • ๐Ÿ†“ Organic Comments: These are comments on your posts that are not part of paid ads

  • ๐Ÿ’ฒ Ad Comments: These comments come from people who see your paid ads

  • ๐Ÿ—“๏ธ Comments for Specific Posts: Comments on posts that were published in the last 30 days

  • ๐Ÿ” Ad Top-Level Comments: The first comments made directly on your promoted posts or ads

  • ๐Ÿ”„ Ad Subcomments: These are comments made in response to other comments on your ads

  • ๐Ÿท๏ธ Comments to Profile Mention: Comments made on posts where someone tags you in their post

  • ๐ŸŒฑ Organic Top-Level Comments: The first comments made directly on your posts that aren't paid ads

  • ๐Ÿท๏ธ Profile Mention: When someone tags you or your brand in their post

  • ๐ŸŒฑ Organic Subcomments: These are comments made in response to other comments on your non-promoted posts

  • ๐Ÿ“ฎ Post Page: When a user posts something directly onto your page

  • โญ Review: This is a rating or evaluation given by a user on Facebook

Now, onto Conditions:

  • ๐ŸŒ All: This applies to all types of messages, whether they contain text, link, image, video, or a mix

  • ๐Ÿ“ Text only: This applies only to messages that contain just text

  • ๐Ÿ”— Containing Link: A heads up - Facebook can be picky about what it considers a link.

    For example, acme.com might not get recognised as a link, but https://acme.com will. We get the info from Facebook if a post is an object with a link.

  • ๐Ÿ–ผ๏ธ Contains image or video: This works only for messages with images or videos


Next steps

Ready for the next blocks? ๐Ÿ—๏ธ

Auto-moderation Blocks in NapoleonCat: Platforms, Profiles, Message Types, and Conditions

Now that you've decided where and when to auto-manage your customer interactions, let's add more blocks to your Auto-moderation rule. For a deeper dive, check out these related articles:

  • ๐Ÿ”›Keyword and Tag Triggers - Activate your rules when users drop specific words in their comments, messages, etc., or when they're tagged in a special way. It's like a magic word that sets things in motion!

  • ๐Ÿค– Social Media and NapoleonCat Actions - It's decision time. What will you do with those interactions on the social media platform - reply, hide, or something else? Plus, get organized with actions like ticket archiving or assigning it to your MVP moderator

  • โŒšNotifications and Schedule - Enable notifications for when a rule gets triggered, or customize rules to work only on certain days and hours

  • ๐Ÿ“š Create Auto-moderation Rules: The Ultimate Guide - Your one-stop resource for setting up auto-moderation rules from start to finish!

And that wraps it up!


๐Ÿ—จ๏ธ Need a little cat-sistance? Our Customer Success team is always here to lend a hand. Chat with us in the bottom right-hand corner of your screen.

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