Hey there, rule-makers! 🎨
You're about to uncover the second block of creating Auto-moderation rules in NapoleonCat: Keyword and Tag Triggers.
Triggers are the additional conditions that you can set to kickstart your rule, based on whether users use specific words or phrases in their messages, or if you've tagged them in a specific way before.
🧩 Think of it as a jigsaw puzzle. Each block plays a unique role. Together, they make Auto-moderation a powerful tool that makes auto-handling your social interactions a breeze!
Second block: Triggers
After you've decided where (which social media platform and profiles) and when (what types of messages - message type and condition) to launch your Auto-moderation rule, you can further target it with triggers!
🔠 Keyword triggers
They're your secret weapon when you want to target your rules precisely and avoid "false positives" - those times when your rule gets activated when it's not supposed to.
💡For example, if you want to swiftly respond to potential customers inquiring about your return policy, you could use keywords like "return", "refund", "exchange", "policy", and so on.
You've got two modes to choose from: simple mode and advanced mode. For most of you rule-makers out there, simple mode will do the trick.
But knowing how to format your keywords can be super handy! 👇
Using an asterisk —
* —before, after, or both before and after a word sequence makes your rule more flexible.
Let's say you're running a special promotion and want to engage with users who show interest. Here's how you could format your keywords:
If you're looking to fine-tune your triggers like a pro, the 'Advanced Mode' is your best friend. It's perfect for those complex use cases where you want to target your rules with surgical precision! 👩⚕️
Think of yourself as a master locksmith. Here's the key:
➡️ See the guide on how to add multiple keywords to your Auto-moderation rule all at once.
🤖 And if the thought of manually compiling keyword lists makes you groan, we've got your back. With ChatGPT, you can create keyword lists in a flash!
🏷️ User tag triggers
Tag triggers are your go-to tool when you've previously interacted with certain users in Social Inbox and tagged them, say, as a "VIP customer".
Your rule will then activate activate only for users you've previously tagged as such.
💡Here are some examples of tags and corresponding rules you might find useful:
Ever dreamed of a magic wand that could handle different scenarios within a single Auto-moderation rule? 🧙♂️ Say no more!
With multi-branch rules, you can have up to 6 different triggers in one rule, each with its own unique actions!
When you're building your Auto-moderation rule, you'll start with your first trigger and actions.
Then, just click the plus button next to the first trigger, and voila! You can add up to 5 more triggers and actions for them:
➡️ See more about multi-branch Auto-moderation rules here.
Now that you've fine-tuned your triggers, it's time to decide what actions your Auto-moderation rule will take.
It's like being a director in your own social media movie.
🎬 Crypto spam? Cut! Block them, delete the comment, scene over! A heartwarming comment from a customer? Cue the spotlight! Ask them for a review, tag them as a "Brand Advocate", and take a bow!
See related articles:
And... that's a wrap!