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Creating Auto-Moderation Rules
Set Up Rules with Social Media and NapoleonCat Actions Together
Set Up Rules with Social Media and NapoleonCat Actions Together

Learn how to use Social Media and NapoleonCat actions in one rule, without the complexity of branches

MikoΕ‚aj avatar
Written by MikoΕ‚aj
Updated over a week ago

Let's paint a scene: your fan, Paul, can't stop raving about your new promotion. 🀩

You auto-respond with a comment to show your appreciation. Then, you automatically send a private message asking for a review, perhaps with a little something extra to motivate him. πŸ˜‰

You assign the conversation to your PR guru in Social Inbox and mark it as a positive sentiment. Neat, right?

Well, that's the kind of stuff you'll do with multi-action Auto-moderation rules! Let's dive in.

πŸ’β€β™‚οΈ Heads up: This is a simpler version of branched Auto-moderation rules.

🌳 In this easier version, you'll have just one trigger, but you can mix and match different social media actions, and pair them up with NapoleonCat actions.

🌳🌳🌳 For the more complex scenarios, check out this guide on Branched Auto-Moderation Rules where you can have up to six different triggers each with unique actions.


Create multi-action rules

πŸ’‘Here's a little secret: the best automation not only handles your customer interactions but also leaves room for that personal touch. Plus, it keeps your team's workflow smooth and organized.

And that's exactly what you're about to master!

πŸ€– Multi-action rules let you combine different social media actions and NapoleonCat actions, all within one branch of your rule. Here's how:

  1. Create a new Auto-moderation rule or tweak an existing one

  2. Pick your social media page(s), message type, and condition that your Auto-moderation rule will be working on:

    Set Up Simpler (Non-branched) Rules with Social Media and Napoleoncat Actions in NapoleonCat

  3. If you feel like it, add extra triggers (optional):

    Set Up Simpler (Non-branched) Rules with Social Media and Napoleoncat Actions in NapoleonCat

    ➑️ Need a guide on triggers?

  4. Choose your social media actions. What's your game plan for those interactions, like comments or other?

    Set Up Simpler (Non-branched) Rules with Social Media and Napoleoncat Actions in NapoleonCat

    πŸ†™ You can pair up to two social media actions together - twice the impact! (Exception: three actions for "replying in a private message").

  5. Add NapoleonCat actions to keep your Social Inbox neat and tidy. You can use just one or go all out and use them all:

    Set Up Simpler (Non-branched) Rules with Social Media and Napoleoncat Actions in NapoleonCat

  6. Set up notifications and schedule if you want to (optional)

  7. In the top-right corner, hit "Save&Run" to launch the rule right away, or "Save draft" to save it for later:

    Set Up Simpler (Non-branched) Rules with Social Media and Napoleoncat Actions in NapoleonCat

  8. High five! You've nailed it! πŸ™Œ

Alright, let's dive into the nitty-gritty of multi-action rules. πŸ‘‡


Need to know

Action types


πŸ†™ In a single "Social media action" block, you can mix, match, and mingle some actions together.

Set Up Simpler (Non-branched) Rules with Social Media and Napoleoncat Actions in NapoleonCat

But remember, you can only pair up two social media actions in one block (three for "replying in a private message"). Here's the lowdown:

  • πŸ—¨οΈ Replying as a comment? You can also send a private message.

  • πŸ“© Sending a private message? You can also reply as a comment, hide the comment, delete it, or block the user (up to 3 actions at most).

  • πŸ™ˆ Hiding a comment? You can also reply as a comment.

  • 🚫 Blocking a user? That's it - block and say goodbye!

  • πŸ—‘οΈ Deleting a comment? You can also send a private message.


🏠 When it comes to NapoleonCat actions, they're like your behind-the-scenes crew.

They're not visible to your audience, but they keep your Auto-moderated conversations tidy and manageable in Social Inbox.

These actions are the same across all platforms and are optional. You can add just one or go all out and use them all! Here's the rundown:

Set Up Simpler (Non-branched) Rules with Social Media and Napoleoncat Actions in NapoleonCat
Set Up Simpler (Non-branched) Rules with Social Media and Napoleoncat Actions in NapoleonCat

Here's what NapoleonCat actions do:

  • πŸ“¦ Archive - Moves the conversation to your Archive folder in Social Inbox

  • βš‘ Flag - Flags the conversation and moves it to your 'Flagged' folder in Social Inbox

  • 🏷️ Tag - Applies a tag to the message to categorize it for future reference

  • πŸ‘₯ Assign to a moderator - Assigns the conversation to a specific moderator to handle

  • 🎭 Mark sentiment - Classifies the conversation as either positive, negative, or neutral

How actions work

Just a quick note. Social media actions can differ depending on the platform and message type.

For a complete overview of available actions for each platform πŸ‘ˆ here's a handy guide.


Inspiration for rules

But what about some real-life examples, you ask? Absolutely! Here are some sample rules and workflows to kickstart your creativity:

  • User Mike has a product issue. 😠 Auto-comment with an apology, send support contact via a private message, assign to the support team, and mark negative. Proactive, huh?

  • Follower Emma praises your service. 😊 Auto-reply with a thank you, send a discount code via a private message, assign to marketing, and mark positive. Rewarding, right?

  • Customer Lisa inquires about your return policy. πŸ“¦ Auto-reply with a comment, send a detailed policy link via a private message, assign the conversation to your customer service team, and tag it as a query. Efficient, isn't it?

πŸ’‘Over to you. Can you craft use cases tailored to your business? Consider: what tasks could use a dash of automation? Let's bring smiles to your team and customers alike!

πŸ—¨οΈ Need a purrfect solution? Connect with our Customer Success team on chat in the bottom right-hand corner of your screen.

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