Let's paint a scene: your fan, Paul, can't stop raving about your new promotion. 🤩
You auto-respond with a comment to show your appreciation. Then, you automatically send a private message asking for a review, perhaps with a little something extra to motivate him. 😉
You assign the conversation to your PR guru in Social Inbox and mark it as a positive sentiment. Neat, right?
Well, that's the kind of stuff you'll do with multi-action Auto-moderation rules! Let's dive in.
Create multi-action rules
💡Here's a little secret: the best automation not only handles your customer interactions but also leaves room for that personal touch. Plus, it keeps your team's workflow smooth and organized.
And that's exactly what you're about to master!
Create a new Auto-moderation rule or tweak an existing one
Pick your social media page(s), message type, and condition that your Auto-moderation rule will be working on:
➡️ Need a refresher? Check out this guide on social media pages, message types, and conditions.
If you feel like it, add extra triggers (optional):
➡️ Need a guide on triggers?
Choose your social media actions. What's your game plan for those interactions, like comments or other?
🆙 You can pair up to two social media actions together - twice the impact! (Exception: three actions for "replying in a private message").
Add NapoleonCat actions to keep your Social Inbox neat and tidy. You can use just one or go all out and use them all:
Set up notifications and schedule if you want to (optional)
In the top-right corner, hit "Save&Run" to launch the rule right away, or "Save draft" to save it for later:
High five! You've nailed it! 🙌
Alright, let's dive into the nitty-gritty of multi-action rules. 👇
Need to know
🆙 In a single "Social media action" block, you can mix, match, and mingle some actions together.
But remember, you can only pair up two social media actions in one block (three for "replying in a private message"). Here's the lowdown:
🏠 When it comes to NapoleonCat actions, they're like your behind-the-scenes crew.
They're not visible to your audience, but they keep your Auto-moderated conversations tidy and manageable in Social Inbox.
Here's what NapoleonCat actions do:
How actions work
Just a quick note. Social media actions can differ depending on the platform and message type.
For a complete overview of available actions for each platform 👈 here's a handy guide.
Inspiration for rules
But what about some real-life examples, you ask? Absolutely! Here are some sample rules and workflows to kickstart your creativity:
💡Over to you. Can you craft use cases tailored to your business? Consider: what tasks could use a dash of automation? Let's bring smiles to your team and customers alike!