Here's a brain teaser: What do plants and Auto-moderation rules have in common? π€
They both know how to branch out and cover a lot of ground!πΏ
With up to 6 different triggers in a single rule, each with their own actions, you can manage everything from various item to language-based inquiries. Let's dive in!
Branched Rules: Examples
π― Ever tried hitting multiple targets with a single arrow? Sounds impossible, right? Except it's not!
Branched Auto-moderation rules let you use different actions based on the specific keywords your fans drop in their comments or the tags you've previously assigned to them.
π³ Picture a tree with multiple branches, each branch representing a different trigger and action. It's a neat way to cover multiple scenarios with just one rule.
But enough talk, let's dive into some examples below! π
Language-based actions
π Imagine this: You've got an audience that speaks English, Spanish, and French.
Instead of creating separate rules for each language, you can set up a single rule that responds in the right language based on the comment.
It's like having a multilingual virtual assistant!
Collection-based actions
π Or let's say your online store sells both shoes and bags.
Instead of manually responding to inquiries about different products, you can set up a rule that automatically sends a link to your shoe collection when someone mentions "shoes", and a link to your bag collection when they bring up "bags".
Location-based actions
π Your business is a superstar, shining bright in multiple locations, say "Chicago", "Miami", "Seattle", "Austin", "Denver", and "Boston".
With branched Auto-moderation, you can set up a rule to respond with location-specific info based on the city name users drop in the comments:
It's like having a personal tour guide for your brand!
Contest actions
π Visualize this scenario: You've got a contest post that's hotter than a freshly baked meme. The key to admission is the phrase "I want in".
If fans drop this sentence in their comment, they get a private message with their task for the contest.
But if they ask other questions, they get a friendly reminder in the comments with the contest rules:
And just like that, you're hosting a treasure hunt, but without the need for a map!
π‘ But remember, these are just examples. Your business needs are unique, and we're confident you've got some amazing ideas for branched Auto-moderation rules.
Need to know
βοΈ Here's a quick checklist of what you need to know about branched Auto-moderation rules. Some points link to articles with more detailed explanations.
A single branched rule can have up to 6 different triggers, each with their own actions. That's a lot of power in one rule!
In one rule, you set up branches for one social media platform, message type, and condition, but you can add multiple social media profiles:
You can combine Social Media Actions and NapoleonCat actions in each branch.
So, if a rude complaint comes in, you can delete the comment, reply in a private message (Social Media Actions), and flag the comment and assign it to your customer care champion, Pauline, in Social Inbox (NapoleonCat Actions):
You can send notifications to different team members when a rule gets triggered, for each branch.
If you're using rule scheduling, it has to be the same for all branches.
Make sure to set up triggers so they don't overlap. Use unique keywords for each branch to maximize effectiveness!
You can use both keyword and tag triggers in each trigger block.
Set up branched rules
Now that you're clued up on how they're useful for multi-scenario contexts and the requirements, it's time to set up your branched rules! Here's how:
First up, create a new Auto-moderation rule or tweak an existing one
As you're shaping your rule, you'll define your first trigger and actions:
πββοΈ Remember, each rule and branch needs at least one social media action, but NapoleonCat actions are totally optional!
Next, hit that plus button next to the first trigger:
Bam! You can add up to 5 more triggers and actions for them:
You can leave the notification and schedule blocks blank, or fill them in. You're in the driver's seat. Just toggle these on or off:
When you're ready, hit "Save&Run" or "Save draft" to run the rule later, in the top right-hand corner:
Bravo! You've just created a rule that's more on top of things than a social media manager with three screens and a caffeine buzz. π₯οΈβ
ππ½ You're about to take your customer interaction to a new level with branched rules. We can't wait to see your social media community flourish!
π¬ Need a fur-endly voice to guide you? Chat with our Customer Success team in the bottom right-hand side of your screen.