Hello, social media virtuoso! ๐ป
You've figured out where and when to run your Auto-moderation rules. Now, are you ready to tackle the actions? Of course, you are!
From swiftly handling customer complaints to seizing those golden sales opportunities, NapoleonCat can work wonders for you.
Let's x-ray ๐ the most vital block of building Auto-moderation rules: Social Media Actions and NapoleonCat actions.
๐ For a full picture, be sure to check out the complete guide on creating Auto-moderation rules.
๐งฑ In articles like this one, you'll get a closer look at each individual block, making them crystal clear. Let's get going!
Third block: Actions
๐ฆธโโ๏ธ Customer happiness won't skyrocket without swift and spot-on responses.
๐งน Your Facebook page won't stay neat and tidy without automatically sweeping away those annoying crypto or OnlyFans links.
๐ฎโ๐จ And your customer care team won't get a breather if they're buried under 150 comments every day. But with NapoleonCat, you can make all of this happen and more!
Now, it's your turn to decide what actions your Auto-moderation rule will take.
Actions are like a dynamic duo: you can use social media (external) actions that'll reflect on the social media platform itself, and NapoleonCat (internal actions) that keep your Social Inbox sleek and streamlined.
You need at least one social media action, but NapoleonCat actions are optional. They're useful, though.
๐ก For example, you could reply to a product inquiry (social media action) and assign the conversation to your sales person in your Social Inbox (NapoleonCat action).
๐ฒ Social Media Actions:
Reply as a comment
Reply in a private message
Hide
Delete
Block user
๐๏ธ NapoleonCat actions:
Archive a ticket
Apply a message tag
Flag a ticket
Assign to a moderator
Mark sentiment
It's like being the captain in your own social media ship. โต
๐ Fishy links cluttering your post? Net them out! Block the user, delete the comment, and keep your waters clear!
A customer complimenting your new eco-friendly packaging? Ride the wave! ๐โโ๏ธ Send them a thank you note, tag them as "Eco Warrior", and share the love for the planet!
And you can do all of these and more automatically - without lifting a finger!
Social Media actions
Social Media actions are the steps your Auto-moderation rules will take directly on your social media platform.
They're your 24/7 digital workforce, tirelessly taking care of business! ๐ฆพ
Each social media platform offers a unique set of actions you can set on autopilot:
๐ Facebook (including FB ads)
๐ฅ Types of Interactions: | ๐ค Social Media Actions: |
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๐ธ Instagram
๐ฅ Types of Interactions: | ๐ค Social Media Actions: |
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๐ฃ Instagram ads
๐ฅ Types of Interactions: | ๐ค Social Media Actions: |
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Replying
Sure, automation is your goal, but sounding like a robot isn't! So, let's not parrot the same response over and over, as it'll come off as scripted. ๐ฆ
Thankfully, you can spice things up with multiple randomized responses when auto-responding to comments and messages.
If you go for "Reply as a comment" or "Reply in a private message" as your action, you can input a bunch of responses.
Auto-moderation will then serve as your response shuffler, delivering these replies in a random order:
Pair up actions
๐ In one action block, you can mix and match some actions together. But keep in mind, you can only have two social media actions in a single block at most (three for "replying in a private message").
Here's how it works:
๐จ๏ธ Replying as a comment? Feel free to also send a private message
๐ฉ Replying in a private message? You can also reply as a comment, hide the comment, delete it, or block the user
๐ Hiding a comment? You can also reply as a comment
๐ซ Blocking a user? That's all there is to it - block and move on!
๐๏ธ Deleting a comment? You can also send a private message
NapoleonCat actions
Let's take a look at NapoleonCat actions, your behind-the-scenes helpers!
They're not visible to your audience, but keep your auto-moderated conversations organized and manageable in Social Inbox.
These actions are the same across all platforms and are totally optional. You can add just one or go all out and use them all! Here's the rundown:
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๐งน NapoleonCat (Internal) Actions: |
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๐ฆ Archive - Moves the conversation to your Archive folder in Social Inbox
โ Flag - Flags the conversation and moves it to your 'Flagged' folder in Social Inbox
๐ท๏ธ Tag - Applies a tag to the message to categorize it for future reference
๐ฅ Assign to a moderator - Assigns the conversation to a specific moderator to handle
๐ญ Mark sentiment - Classifies the conversation as either positive, negative, or neutral
๐ You can dig deeper into internal actions in Social inbox here!
Advanced branched rules
Ever wished you could handle different scenarios within a single Auto-moderation rule?
With multi-branch rules, you can branch out to have as many as 6 different triggers, each with its own actions!
Wondering how this wizardry works? Let's conjure up an example:
๐Say, you've got a multilingual audience (lucky you!). You can set up a rule where if a comment is in English, the rule responds in English. But if the comment is in Spanish or French, the rule responds in the respective language.
When you're crafting an Auto-moderation rule, you'll define your first trigger and actions.
Then, just hit the plus button next to the first trigger, and voila! You can add up to 5 more triggers and actions for them:
Let's say you're setting up 3 different triggers for "Discount question" in English, Spanish, and French. Here's how your set-up could look:
So, instead of juggling multiple rules, you can have it all neat and organized in one rule!
โก๏ธ See more about multi-branch Auto-moderation rules here.
Other steps
Wow, you're more action-ready than James Bond on double espresso!
But hold on, there's more to creating Auto-moderation rules than just that. Check out these related articles:
NEXT BLOCK: โ Notifications and Schedule - Get notified when a rule gets triggered, or set rules to work only on certain days and hours
PREVIOUS BLOCK: ๐ Platforms, Profiles, Message Types, and Conditions - Decide where your Auto-moderation rules will shine
PREVIOUS BLOCK โ๏ธ Keyword and Tag triggers - Sharpen the targeting of your rules with keyword and tag triggers
๐ Create Auto-moderation Rules: The Ultimate Guide - Your VIP ticket to mastering auto-moderation rules from A to Z!
And that wraps it up!
๐ฌ Need a meow-tainance check? Connect with our Customer Success team on chat in the bottom right-hand corner of your screen.