π‘ Imagine owning an automated, well-oiled machine that:
a) shields your page from offensive content
b) prioritizes complaints that need immediate attention
c) and subtly promotes your best products in user discussions
Now, how many uses of Auto-moderation did we just mention? Just three. But you have hundreds more tricks up your sleeve!
Below, you'll find 25 unique scenarios showcasing how our valued customers use Auto-moderation to automate their social media customer interactions. You can do the same!
Dive in, get inspired, and set Auto-moderation to be your 24/7 teammate! π¦Ύ
How to read this article
Below, you'll see how to tailor Auto-moderation rules to your specific needs β whether for customer support, sales, or marketing.
Along with each use case, you'll dive into the setup - picking the message type, deciding on conditions and triggers, defining actions, and more. βοΈ
You'll also find additional insights to set your creative gears in motion.
To set the stage, ask yourself these questions. π
What do I need to automate? π€
Are those "become_a_millionaire" links cluttering your page? Or is the competition using your space to badmouth you?
Setting up deletion rules for these comments can be a relief!
Are your fans waiting too long for a response on return policy? Setting up an auto-reply with instructions could be the perfect solution!
Which part of social media interactions do you need to automate? π
Are you looking at comments, direct messages, mentions, or something else? Or perhaps there are specific posts or campaigns that need more focus?
Should your rules work for specific keywords or for everything? π
Do you need to hide all comments on ads? You won't need keyword triggers then!
Spotting difficulties in customers' purchasing journey? Adding keyword triggers like "checkout", "buy", or "cart" will help you identify these issues.
How to use rule ideas
The examples provided are a great starting point. Feel free to shuffle, customize, adapt, and change actions, conditions, keywords - you're the architect here. ποΈ
Prefer to mark sentiment over tagging, or doing both? Absolutely, do it your way!
Don't forget: each rule deals with just one message type (whether it's specific post comments, organic comments, ad comments, DMs, etc.), but you can pair up certain social media actions. π§©
Keyword triggers are vital players in customizing your Auto-moderation rules. For example, if "size issue", "doesn't fit", or "exchange" appear in comments or private messages, your rules for product queries spring into action! ποΈ
β‘οΈ Learn more about keyword triggers here.
Need a hand with setting up a rule? We're on chat - find us in the bottom right corner. We'll guide you through the setup smoothly! π
If it's all starting to make sense, hold tight and let's jump in.
π¦ΈββοΈ Supported-related rules
With support-oriented rules, you can keep your social media profiles tidy and free of indecent content, give your customer care team a well-deserved breather, and swiftly respond to customer queries about products and more!
Offensive content
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Comments with links
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Competitor mention
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Order complaints
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Negative sentiment
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Common query auto-responder
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Product usage support
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Out-of-office auto-responder
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VIP Customer Support
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Negative review
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π€ Sales-related rules
Sales-focused rules help you seize sales opportunities, maintain focus in your ad comment sections, and crystalize your offerings for your audience!
Ad sales: common questions from leads
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Upsell or repeat sales opportunity
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Keeping Ad comments clean
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Restock notification response
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Product recommendation
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Discount inquiries
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π£ Marketing-related rules
Marketing-driven rules let you smoothly run contests, leverage positive social proof and brand advocates, foster collaborations, and avoid PR disasters!
Frequent commenters
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User-Generated Content
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Influencer collaboration
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PR crisis mitigation
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Request for reviews or testimonials
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Product launch feedback
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Contest submission
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Seasonal campaign engagement
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Event participation
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More rule templates and examples
Discover a special section of the Help Center. It's loaded with examples of Auto-moderation rules like hiding comments with links or auto-assigning important conversations!
Consider it your personal walkthrough from idea to setup:
Looking to hit the ground running faster? πββοΈ
Use one of these three ready-to-use Auto-moderation rule templates:
Automatically hide offensive words on Facebook π«
Automatically hide offensive comments on Instagram π
Order complaint Autoresponder on Messenger ππ½ββοΈ
Here's how to use Auto-moderation rule templates:
Breeze into Auto-moderation in NapoleonCat
Spot the templates on the left:
Click "Use this template" next to any one that piques your interest (you can use all of them if you want!) ππ½
Customize the rule:
Pick the social media profiles your rule will work on
Add or remove specific keywords
Switch notifications and rule schedule on or off, and more ππ½
Once you've finished setting up your rule, click "Save&Run" in the top right corner to launch your rule right away!
Branched rules: examples
But hang on, there's still more to unpack. Managing a multi-language audience, a vast item stock, or various locations?
Instead of having more rules than a strict school teacher... tackle them all with one β using branched rules!
π³ Branched rules are like a tree. They branch out into up to six different paths, each with a unique trigger and set of actions.
β‘οΈ See more on branched rules and their examples right here.
And that's a wrap. Which of these rule examples sparked ideas for your unique business needs?
Your mind must be buzzing with ideas now! Time to turn those thoughts into action:
ππ½ We're always here to help with a purrfect solution! Just click on chat in the bottom right-hand corner of your screen.