Ever hear your comment notification bell ringing louder than the school bell before the holiday break...?
Well, congratulations on that high-engagement post you were aiming for!
It'd be great if managing those comments felt less like the final exams and more like the school disco. π Good news!
With Auto-moderation, you can auto-handle comments on specific posts like product launches, promotional posts, sensitive topics, or time-limited offers. Let's get right to it.
How it works
π― Auto-moderation on specific posts allows you to create rules that only manage comments on selected posts.
You can focus your attention on the posts that matter most, making sure you don't overlook any important comments.
π Multiple posts, one rule: With one rule, you can handle multiple posts, as long as they're from the last 30 days.
π Platform compatibility: It doesn't matter if they're organic or ad posts, this feature works seamlessly across Facebook Ads, Facebook, Instagram, and Instagram ads.
βοΈ Rule edits: Change your mind? You can always modify your rules or select/deselect posts from the past 30 days.
π¨οΈ Example Time: Picture a hot ad post flooded with comments like "Is there a discount?", "Does it come in red?", "What sizes are available?". Set up an Auto-moderation rule on that ad and watch it automatically reply to these queries!
How to set up rules for specific posts
To set up Auto-moderation rules for comments on specific posts, just follow these easy steps:
Choose your social media platform (you can pick one: Facebook - including ads, Instagram, or Instagram ads):
Then, pick the social media profiles your rule will work on. ππ½ You can choose multiple pages
Next, select either 'Comments for specific post' or 'Comments and subcomments for specific post' as 'Message Type':
π―οΈ You can choose both organic and ad posts (including dark posts), as long as they've been published within the last 30 days
π‘ 'Comments for specific post' targets top-level comments only (those initial comments made by users), while 'Comments and subcomments for specific post' includes both top-level comments and responses to these comments (subcomments)
βA list of your posts for the selected social media profiles will appear.
Feel free to pick as many as you'd like for your rule to moderate:
ποΈ Remember, you can always come back to edit your rule and deselect or add in posts if needed
You can specify the trigger for your rule. Does it activate when users use specific keywords in their comments, or users are tagged in a specific way?
This field is optional:
β‘οΈ Learn more about triggers here
Decide what social media actions you want your rule to take. Whether that's replying to a comment, hiding it, or something else, the choice is yours:
π Find out more about social media actions here
Would you like NapoleonCat to perform internal actions, like archiving a message in your Inbox? You can make it happen! This field is optional:
π Learn more more about NapoleonCat actions here
You can leave the notification and schedule blocks blank or enable them. Simply toggle these on or off as needed:
π See more about notifications and rule scheduling here
In the top-right corner, hit "Save&Run" to launch the rule right away, or "Save draft" to save it for later:
Examples
Alright, now that you know how to auto-moderate comments on specific posts, let's play around with some real-life scenarios!
No need to reinvent the wheel, so take a seat and get inspired by these use cases:
π Promotional or Contest Posts: Drowning in comments on your contest post?
Example: You're hosting a 'Tag your foodie friend' contest and the comments are pouring in like a heavy rainstorm. Amidst the flood, Auto-moderation lets you auto-respond to comments on that specific post, keeping response times quick, customers satisfied, and your team stress-free. Pure relief!
β οΈ Sensitive Topics: Walking a tightrope on sensitive topics?
Example: You've posted about mental health and some comments are trying to derail the discussion. With Auto-moderation, you can automatically hide or delete comments that violate your community guidelines, ensuring a safe and respectful conversation. Balance restored!
π£ Ad Comments: Bombarded with comments on your ads?
Example: Your new ad campaign is a hit and comments are flying in like missiles. But don't worry, with Auto-moderation, you can turn queries into conversions by quickly answering or assigning them to your team. Sky-high success!
π³ Highly Engaging Posts: Getting lost in the forest of your viral post's comments?
Example: Your post just went viral - hooray! But in the dense forest of comments, Auto-moderation lets you eliminate spam and off-topic comments, helping you focus on nurturing meaningful interactions. Success!
π Product Launches: Struggling to keep the spotlight on your new product?
Example: Your new product launch is the talk of the town, but off-topic comments are trying to crash the party. With Auto-moderation, you can maintain the spotlight on your new product by hiding comments that stray off topic or are spammy. Curtain up on success!
β° Time-limited Offers: Racing against the clock during your flash sale?
Example: It's flash sale time, and customer questions are coming at you like race cars. Auto-moderation lets you keep up by quickly answering queries or assigning them to your team. Pedal to the metal for success!
25 Auto-moderation rule ideas
Got a complaint? Flip it into a compliment! Curious commenter? Convert them into a customer! Auto-moderation rules make it possible.
But how to set them up?
And... that's a wrap. With Auto-moderation working on specific posts, no comment wave is too large to surf. Ride high on engagement rates you truly deserve! πββοΈ
π¨οΈ Need a hand? Our team will be happy to help. Chat with us in the bottom right-hand side of the screen.