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Managing Auto-Moderation Rules
View When and How Your Auto-Moderation Rules Were Triggered
View When and How Your Auto-Moderation Rules Were Triggered

See the action history for specific rules and gain insights into when and how your auto-moderation rules were triggered

Napoleon The Cat avatar
Written by Napoleon The Cat
Updated over a week ago

πŸ“ˆ For more control over your Auto-moderation rules, check out the Auto-moderation action history.

It allows you to see the activity log for any given rule, helping you keep an eye on when the rule was activated and what went on with a specific ticket!

How to access action history

To access action history of your auto-moderation rules in NapoleonCat, simply follow these steps:

  1. Head over to Auto-moderation in NapoleonCat

  2. Click on the ECG icon next to the rule for which you want to view action history:

    Action History in NapoleonCat's automoderation feature

πŸ“Š At this point, a separate window will appear, displaying the action history for the selected rule. The activity log contains the following details:

  • πŸ“… The dates when the rule was triggered

  • πŸ”’ Ticket ID - the unique identification number assigned to each ticket

  • πŸ“¨ The action taken on the ticket, like hide, delete, reply as comment, reply with private message, and more (social media actions), as well as flag, archive, mark sentiment, and more (NapoleonCat's internal actions)

  • πŸ”— A direct link to the ticket in NapoleonCat's Social Inbox

How to read action history

Below is an example of action history of a sample auto-moderation rule:

Action History in NapoleonCat's automoderation feature

πŸ’πŸ½β€β™‚οΈ With the action history, you can track the performance of your rules and make adjustments if necessary.
πŸ’‘Let's say you have a rule set up to automatically reply to comments on your social media post. You can see how many of those replies resulted in further engagement, such as likes or shares.
For example, if you notice that you're replying to a lot of comments with a generic message that doesn't result in further engagement, you may want to adjust your rule to provide a more personalized response!

Action history - a detailed view

For a more detailed view of a specific ticket, you can quickly navigate to it by clicking on the corresponding link:

Action History in NapoleonCat's automoderation feature

This will take you to the selected ticket in NapoleonCat's Social Inbox. You'll then get an in-depth breakdown of how a particular interaction with your customer was handled.

In the example below, an Auto-moderation rule was triggered for a positive customer comment, which was automatically replied to with a comment, assigned to the right person, and tagged as a "love letter":

Action History in NapoleonCat's automoderation feature

Check current usage

Curious about how many Auto-moderated tickets you've used up in your current billing cycle?

Head straight to Auto-Moderation in NapoleonCat. In the top right-hand corner, you'll see a little counter showing "Auto-moderated tickets: Number / your limit". πŸ‘‡

Check currant usage of auto-moderated tickets in NapoleonCat

Now, these Auto-moderated tickets refer to the messages, comments, etc. that the Auto-moderation tool has interacted with – like replying or deleting them.

πŸ”’ Your billing period begins on your sign-up date (for example, if you registered on the 7th, your counter resets on the 7th of each month).

The counter shows how many tickets you've used in the current period out of your available limit.

πŸ†™ Need to increase your Auto-moderation ticket limit? Say no more!

And that about sums it up!

πŸ—¨οΈ If you need a hand, our pawsome Customer Success team is always here to help. Talk with us on chat in the bottom right-hand corner of your screen.

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