Sure, the thought of auto-moderating comments, messages, mentions, etc. is enticing. 🤖But, it probably leaves you brimming with questions.
Perfect! We've collected and responded to the most frequently asked questions here. We've kept the answers short and sweet:
🔛 Auto-Moderation start
Once I set up an Auto-moderation rule, does it work for past interactions with my followers or customers?
Auto-moderation rules are only effective for interactions (such as comments, messages, mentions, posts, etc.) received after the rule has been launched. Unfortunately, we can't apply rules retrospectively to past interactions.
🌐 Supported platforms
The Auto-Moderation feature works seamlessly with Facebook (including ads), Instagram, and Instagram ads.
➡️ Learn more about supported platforms here
🎫 Ticket limits
The Pro plan allows you to auto-moderate up to 1000 tickets.
Tickets represent specific interactions where Auto-Moderation has intervened and taken action, such as responding to a comment, hiding a post, or tagging a message as 'spam'.
So, a single comment that the Auto-moderation has hidden, responded to in a private message, and tagged as 'spam' counts as one ticket.
🆙 If you're close to hitting your limit, you can get an add-on at any moment!
🏃 Getting close to the limit
Wondering what happens as you inch towards your limit? You can always check your Auto-moderation usage like this.
And rest easy! We'll keep you in the loop with an email once you've used 70% of your limit, and again when you reach it.
⚙️ How it works
Every time you receive, for example, a comment with a certain phrase, we receive an immediate webhook (a piece of code) from, say, Facebook.
In response, we send a request to Facebook in real time to take an action like hiding a comment.
This is just one of the ways Auto-moderation operates in real time to manage those customer interactions for you, whatever the platform - and whatever the interaction.
💬 Supported messages, conditions, and actions
Auto-moderation is pretty flexible! It supports a huge range of message types such as comments, subcomments, fan posts, ad comments, mentions, and many more.
Plus, you can select from a wide array of conditions and actions, like replying or hiding. Sound good?
➡️ Check these related guides out:
🏗️ Setting up a rule
Just a few clicks and you're there!
📊 Action history
Curious to see where your Auto-moderation rules have been in action?
With NapoleonCat, you get a comprehensive action history that paints a clear picture of which conversations the auto-moderation tool stepped into and what actions it took.
All that so you can tweak your rules for better engagement!
➡️ View action history of your Auto-moderation rules
📅 Rule scheduling and notifications
You can schedule your rules to begin on a specific day, run them indefinitely, or end on a certain date. Plus, you can pick the exact days and hours for the rules to work.
Also, you can get email notifications whenever a rule springs into action.
⏯️ Editing, pausing, duplicating rules
Your auto-moderation rules are never set in stone. You can tinker with them as you please - pause, rerun, duplicate, it's your call.
🎨 Rule examples
Auto-moderation can truly up your social media game!
➡️ It if you need some 'how-to' inspiration to set things in motion, explore these 25 real-life examples of Auto-moderation rules.
That's just a glimpse!
🔗 For a full view, explore the Auto-moderation section in the Help Center.
💬 Got questions? Hit us up on chat in the bottom, right-hand corner of your screen. We're here to help!