Sure, the thought of auto-moderating comments, messages, mentions, etc. is enticing. π€But, it probably leaves you brimming with questions.
Perfect! We've collected and responded to the most frequently asked questions here. We've kept the answers short and sweet:
π Auto-Moderation start
Once I set up an Auto-moderation rule, does it work for past interactions with my followers or customers?
Auto-moderation rules are only effective for interactions (such as comments, messages, mentions, posts, etc.) received after the rule has been launched. Unfortunately, we can't apply rules retrospectively to past interactions.
π Supported platforms
The Auto-Moderation feature works seamlessly with Facebook (including ads), Instagram, Instagram ads, LinkedIn, TikTok, TikTok Ads, YouTube.
β‘οΈ Learn more about supported platforms here
π« Ticket limits
The number of tickets that can be auto-moderated is equal to your inbox capacity. For example, if your inbox capacity is 10,000 tickets, then up to 10,000 tickets can be processed by auto-moderation.
Tickets represent specific interactions where Auto-Moderation has intervened and taken action, such as responding to a comment, hiding a post, or tagging a message as 'spam'.
So, a single comment that the Auto-moderation has hidden, responded to in a private message, and tagged as 'spam' counts as one ticket.
π Getting close to the limit
Wondering what happens as you inch towards your limit? You can always check your Inbox Capacity usage like this.
And rest easy! We'll keep you in the loop with an email once you've used 70% of your limit, and again when you reach it.
π If you're close to hitting your limit, you can always increase it here!
βοΈ How it works
Every time you receive, for example, a comment with a certain phrase, we receive an immediate webhook (a piece of code) from, say, Facebook.
In response, we send a request to Facebook in real time to take an action like hiding a comment.
This is just one of the ways Auto-moderation operates in real time to manage those customer interactions for you, whatever the platform - and whatever the interaction.
π¬ Supported messages, conditions, and actions
Auto-moderation is pretty flexible! It supports a huge range of message types such as comments, subcomments, fan posts, ad comments, mentions, and many more.
Plus, you can select from a wide array of conditions and actions, like replying or hiding. Sound good?
β‘οΈ Check these related guides out:
ποΈ Setting up a rule
Just a few clicks and you're there!
π Action history
Curious to see where your Auto-moderation rules have been in action?
With NapoleonCat, you get a comprehensive action history that paints a clear picture of which conversations the auto-moderation tool stepped into and what actions it took.
All that so you can tweak your rules for better engagement!
β‘οΈ View action history of your Auto-moderation rules
π Rule scheduling and notifications
You can schedule your rules to begin on a specific day, run them indefinitely, or end on a certain date. Plus, you can pick the exact days and hours for the rules to work.
Also, you can get email notifications whenever a rule springs into action.
β―οΈ Editing, pausing, duplicating rules
Your auto-moderation rules are never set in stone. You can tinker with them as you please - pause, rerun, duplicate, it's your call.
β‘οΈ Duplicate rules
π¨ Rule examples
Auto-moderation can truly up your social media game!
β‘οΈ It if you need some 'how-to' inspiration to set things in motion, explore these 25 real-life examples of Auto-moderation rules.
That's just a glimpse!
π For a full view, explore the Auto-moderation section in the Help Center.
π¬ Got questions? Hit us up on chat in the bottom, right-hand corner of your screen. We're here to help!