Hey there, automation whizz!
You've been on a roll, mastering where, when, and how to trigger your auto-moderation rules, and what actions to take. Well-done! 🙌
Now, let's add some sparkle to the final stages: Notifications and Schedule.
Fancy an instant email alert when your rule springs into action? You got it! Need it to work only when your fabulous customer care team is off-duty? Consider it done.
🎨 Remember, these are the final touches to your Auto-moderation rule.
🤘 Both Notifications and Schedule fields are optional, but they can be your secret allies.
For a complete guide on creating Auto-moderation rules 👈 check out this comprehensive article.
Notifications
Want to keep track of how many customers have been directed to your newest collection? No problem.
📧 You can receive email notifications every time Auto-moderation steps in and handles a conversation for you.
This way, you can monitor these interactions for effective follow-ups or just to keep an eye on the situation.
Set up notifications
To set up notifications, just flip the "Notifications" switch when creating an Auto-moderation rule:
And the best part? You can send the notifications to several emails at once–to keep your entire team informed. Just type in the email addresses (1):
You can make the notifications even more detailed 👆 by using variables like [author] (the user who sent the message), [link] (direct link to the message), and [content] (the message itself), or even change the copy of the notification email (2).
Watch those off-topic rants fade away, and see how swiftly your Auto-moderation rule addresses positive feedback, product inquiries, and customer praises!
Sample notification
🖼️ Here's a glimpse of a standard notification email for Auto-moderation:
Schedule
Next up, the Schedule! 🕰️
Scroll all the way to the bottom of your Auto-moderation rule and flick that "Schedule" toggle on:
You're the timekeeper for your Auto-moderation rule. You've got two options to choose from, and you can use one or both. Use the on/off switchers to adjust your scheduling:
📅 Date schedule (1) - Launch your rule on a certain date. Pick when your rule should start, and then schedule it to stop on a specific date, or let it run forever, until you decide to stop it.
Great for seasonal campaigns or when you're preparing for a flood:
⏰ Rule schedule (2) - Let your rule operate only during certain days and/or hours. You can choose multiple days and hours. Imagine your team wraps up their day at 5 pm and doesn't clock back in until 9 am the next day, and they take the weekends off. You'd set up your rule just like this 👆.
Perfect for keeping the conversation going when the team is off-duty, but you still want that personal touch when they're in!
Rule schedule
You already know how "Rule schedule" works (see above), but you could do with a little extra clarification on how to set it up:
For scheduling on a specific day, simply click on it, then pick your desired hours by giving them a click. Do this for any days you want, from Monday to Sunday.
🕰️ Quick note: when scheduling your Auto-moderation, remember you'll use a 24-hour clock, not a 12-hour one. 0 is midnight and 23 is 11 pm.
Once you're done, your rule-active days will be in gray, and your chosen hours will be in yellow:
Previous steps
And that's a wrap! With notifications and scheduling, your Auto-moderation rules will be more synchronized than a perfectly timed TikTok dance! 🕺
If you need a refresher on the previous steps, here are the links:
PREVIOUS BLOCK: 🌐 Platforms, Profiles, Message Types, and Conditions - Decide where your Auto-moderation rules will shine
PREVIOUS BLOCK: ⚙️ Keyword and Tag triggers - Hone your rules with the precision of keyword and tag triggers
PREVIOUS BLOCK: 🤖 Social Media and NapoleonCat Actions - Decide the fate of those social interactions - reply, hide, or something else? Plus, get your backstage actions like ticket archiving in order
📚 Create Auto-moderation Rules: The Ultimate Guide - Your all-access pass to setting up auto-moderation rules from start to finish!
💬 Paws for a moment and let our Customer Success team help you out! Connect with us on chat in the bottom right-hand corner of your screen.