Hey there, automation whizz!
You've been on a roll, mastering where, when, and how to trigger your auto-moderation rules, and what actions to take. Well-done! π
Now, let's add some sparkle to the final stages: Notifications and Schedule.
Fancy an instant email alert when your rule springs into action? You got it! Need it to work only when your fabulous customer care team is off-duty? Consider it done.
π¨ Remember, these are the final touches to your Auto-moderation rule.
π€ Both Notifications and Schedule fields are optional, but they can be your secret allies.
For a complete guide on creating Auto-moderation rules π check out this comprehensive article.
Notifications
Want to keep track of how many customers have been directed to your newest collection? No problem.
π§ You can receive email notifications every time Auto-moderation steps in and handles a conversation for you.
This way, you can monitor these interactions for effective follow-ups or just to keep an eye on the situation.
Set up notifications
To set up notifications, just flip the "Notifications" switch when creating an Auto-moderation rule:
And the best part? You can send the notifications to several emails at onceβto keep your entire team informed. Just type in the email addresses (1):
You can make the notifications even more detailed π by using variables like [author] (the user who sent the message), [link] (direct link to the message), and [content] (the message itself), or even change the copy of the notification email (2).
Watch those off-topic rants fade away, and see how swiftly your Auto-moderation rule addresses positive feedback, product inquiries, and customer praises!
Sample notification
πΌοΈ Here's a glimpse of a standard notification email for Auto-moderation:
Schedule
Next up, the Schedule! π°οΈ
Scroll all the way to the bottom of your Auto-moderation rule and flick that "Schedule" toggle on:
You're the timekeeper for your Auto-moderation rule. You've got two options to choose from, and you can use one or both. Use the on/off switchers to adjust your scheduling:
π Date schedule (1) - Launch your rule on a certain date. Pick when your rule should start, and then schedule it to stop on a specific date, or let it run forever, until you decide to stop it.
Great for seasonal campaigns or when you're preparing for a flood:
β° Rule schedule (2) - Let your rule operate only during certain days and/or hours. You can choose multiple days and hours. Imagine your team wraps up their day at 5 pm and doesn't clock back in until 9 am the next day, and they take the weekends off. You'd set up your rule just like this π.
Perfect for keeping the conversation going when the team is off-duty, but you still want that personal touch when they're in!
Rule schedule
You already know how "Rule schedule" works (see above), but you could do with a little extra clarification on how to set it up:
For scheduling on a specific day, simply click on it, then pick your desired hours by giving them a click. Do this for any days you want, from Monday to Sunday.
π°οΈ Quick note: when scheduling your Auto-moderation, remember you'll use a 24-hour clock, not a 12-hour one. 0 is midnight and 23 is 11 pm.
Once you're done, your rule-active days will be in gray, and your chosen hours will be in yellow:
Previous steps
And that's a wrap! With notifications and scheduling, your Auto-moderation rules will be more synchronized than a perfectly timed TikTok dance! πΊ
If you need a refresher on the previous steps, here are the links:
PREVIOUS BLOCK: π Platforms, Profiles, Message Types, and Conditions - Decide where your Auto-moderation rules will shine
PREVIOUS BLOCK: βοΈ Keyword and Tag triggers - Hone your rules with the precision of keyword and tag triggers
PREVIOUS BLOCK: π€ Social Media and NapoleonCat Actions - Decide the fate of those social interactions - reply, hide, or something else? Plus, get your backstage actions like ticket archiving in order
π Create Auto-moderation Rules: The Ultimate Guide - Your all-access pass to setting up auto-moderation rules from start to finish!
π¬ Paws for a moment and let our Customer Success team help you out! Connect with us on chat in the bottom right-hand corner of your screen.