Investing big money into your Instagram and Facebook ads only to witness arguments, missed sales chances, and sneaky competitors? That's a hard pill to swallow.
But stress no more! With NapoleonCat's Auto-moderation, you can handle interactions on your paid posts like a pro. π
With options to auto-reply, hide, delete, flag, or assign interactions on your paid posts to moderators, not a single deal will slip through the cracks, and no hater will tarnish your posts. Let's jump right in!
Available message types, conditions, and actions
Let's break down which types of interactions on Facebook and Instagram ads you can automatically manage.
From replying directly to comments and sending tailored private messages, to tactically hiding or removing unwanted content β it's all in your hands!
Your cheat sheet is ready. Check out the tables below for a detailed breakdown of all the message types and actions you can perform with Auto-moderation:
π΅ Facebook Ads
π¨ Message Type | βοΈ Condition |
Ad comments | All, Text only, Containing link, Containing images or videos |
Dark post comments for specific post (Posts from the last 30 days - can choose multiple) | All (no specific condition) |
Ad top-level comments | All, Text only, Containing link, Containing images or videos |
Ad subcomments | All, Text only, Containing link, Containing images or videos |
Comments and subcomments for specific post (Posts from the last 30 days - can choose multiple) | All (no specific condition) |
For the above message types and conditions, you can automatically perform these actions:
π€ Social Media Actions |
π¨οΈ Reply as a comment π© Reply in a private message π Hide ποΈ Delete π« Block user |
π£ Instagram Ads
π¨ Message Type | βοΈ Condition | π€ Social Media Actions |
Comments for specific post (Posts from the last 30 days - can choose multiple) | All (no specific condition) | π¨οΈ Reply as a comment π Hide ποΈ Delete |
Ad comments | All (no specific condition) | π¨οΈ Reply as a comment π Hide ποΈ Delete |
NapoleonCat actions
As for NapoleonCat's internal actions, they're consistent across both Facebook and Instagram ads. Use one, all, or none β the choice is yours:
Auto-assigning conversations
πΈ An excellent internal action to think about? Auto-assigning conversations to a moderator!
Just think: lightning-fast responses to product-related questions and catching those hot sales opportunities from your ads.
β‘οΈ See how to assign conversations to your team members automatically
βπ½ Remember that Auto-moderation isn't just for your ads. You can auto-moderate organic interactions too.
Alright, let's dive into setting up Auto-moderation rules for your Facebook and Instagram ads now!
Set up Auto-moderation rules for Facebook ads
Create a new Auto-moderation rule or tweak an existing one
Be sure to give your rule a clear name, and an internal note if you'd like:
(a) Select Facebook from the dropdown
(b) Now, choose your social media page. You can even select multiple pages for one rule!
(c) From the available options, pick a message type related to ads such as "Ad comments" or "Comments for a specific post"
(d) Set a condition for your rule. Want to target all comments or comments with links, for example?
Time to get specific with your triggers! You can input keyword triggers or, if you prefer, you can leave the trigger field disabled (it's optional)
Imagine you're looking to catch sales inquiries like "how much" or "new offer"; you'd simply plug these into the keywords:
π Here's your go-to guide on keyword and tag triggers
Now, it's decision time: do you want to comment, respond, hide, delete, or something else? Pick your social media actions:
π Find out more about social media actions here
Optionally, you can also select NapoleonCat (internal) actions like archiving a message in your Inbox, auto-assigning the ticket to a moderator, and more:
You can leave the notification and schedule blocks blank, or enable them. It's your call. Just toggle these on or off:
π See more about notifications and rule scheduling here
Hit the yellow "Save&Run" button in the top-right corner to launch your rule right away, or save it as a draft for later. And that's it!
Okay, now let's shift gears and set up Auto-moderation rules for your Instagram Ads account!
Set up Auto-moderation rules for Instagram ads
Create a new Auto-moderation rule, or tweak an existing one
Don't forget to give your rule a catchy name, and maybe a note for your reference
(a) Choose Instagram Ads as your platform
(b) Then, select the Instagram ads profile or profiles you'd like the rule to apply to
β
(c) Choose the message type you want to handle. Whether it's comments on specific posts from the last 30 days, or just Ad comments, pick the one that fits your needsWhen it comes to conditions, it's simple. It's always set to "All" - there are no specific conditions
As for triggers, you can either leave this empty or specify keyword triggers
Think about your ad content. Maybe it's a product launch ad and you're looking for questions like "price?", "size?", or "available in-store?". Set these as your triggers:
π Read up more on keyword and tag triggers here
Up next, actions! Decide whether you want to reply as a comment, hide the comment, or delete it entirely:
If you want NapoleonCat to handle internal actions such as archiving the message in your Inbox, marking its sentiment, assigning it a moderator, etc. β you can set that up too!
Remember, this step is optional:
Next, both of these fields are optional:
(a) Notifications - let us keep you in the loop. Set up email notifications whenever your rule gets triggered
(b) Schedule the rule to launch on a specific date or run within specific hours:
The final touch - hit "Save&Run" in the top-right corner to activate your rule immediately, or "Save draft" if you'd like to review it later:
Ideas for rules
No need to pull your hair out over creating rules.
Our customers have been there, done that, and they're crushing it with Auto-moderation on their ad posts. Now it's your turn!
Get inspired here:
π¨οΈ Need a hand? Our Customer Success team is always here to help! Talk with us on chat in the bottom, right-hand corner of your screen.