π Hello there!
Once you create an Auto-moderation rule, it's absolutely not set in stone. πΏ Meaning, you can always change it.
Fancy a change? Go for it! Update the platform, switch the social media page, edit the message type, tweak triggers or actions β it's your call!
Have you just finished with your summer sale and need to hit the pause button on your Auto-moderation rule? Easy! So let's jump right into it.
Edit a rule
π Changes only come into play once you've clicked on "Save&Run", and will take effect on customer interactions (mentions, messages, comments, etc.) you've received after the adjustments.
To modify an Auto-moderation rule, follow these steps:
Head over to Auto-moderation in NapoleonCat
Spot the pencil icon next to the rule you aim to edit and click it:
Now for the fun part, let's make changes!
Would you like to adjust keyword triggers? Edit this field:
Need to swap some actions? The action block is your go-to spot:
βοΈ Bottom line: you can tweak very element of your Auto-moderation rule: social media platform, social media profile, message type, condition, trigger, actions, notifications, schedule β it's your call!
Once you're happy with the edits, hit the yellow "Save&Run" button in the top, right-hand corner. And that's it!
Disable or resume a rule
Completed a product launch and no longer need the Auto-moderation rule for it? Or perhaps your festive event has ended and you don't need those special replies anymore?
No stress! You can hit the pause button on an Auto-moderation rule whenever you wish. It'll wait patiently, keeping all the progress safe until you're ready to roll again.
To disable a rule, hop on over to Auto-moderation
Find the disable toggle next to the name of the Auto-moderation rule and slide it off:
To resume a rule, just turn the switch back on. π
Remove a rule
Feel like decluttering your rule list and need to get rid of a rule for good? You absolutely can!
βοΈ A word of caution: once a rule is deleted, it's gone for good. There's no bringing it back.
To remove an Auto-moderation rule, follow these steps:
Head over to Auto-moderation
Find the trash icon right next to the rule:
Hit it, and you're done!
β
And that wraps it up.
π¨οΈ Paws for a moment and let our Customer Success team help you out! Connect with us on chat in the bottom right-hand corner of your screen.