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How to Use NapoleonCat’s AI Assistant in the Inbox

Learn how to Use NapoleonCat’s AI Assistant to automatically mark sentiment, spam, and hate speech.

Julia Zogata avatar
Written by Julia Zogata
Updated this week

Unwanted content on your social media, from spam to hate speech, can ruin your brand’s reputation and turn away your audience. Did you know that with AI in NapoleonCat, you can automatically mark sentiment, detect spam, and identify hate speech, and then use Auto-moderation to instantly react by hiding or deleting unwanted content in real time?


🌟 Key Features of AI Assistant

Spam Detection

  • This feature automatically identifies spam and labels it with a SPAM tag before it clutters conversations under your organic or sponsored posts.

Hate Speech Detection

  • This feature uses AI to automatically detect comments containing hate speech and label them with a HATE SPEECH tag before they reach your community.

Sentiment Classification

  • This feature automatically classifies content as positive, neutral, or negative.


🎯 What Are the Benefits of Using the AI Assistant

Efficiently Combat Hate and Spam

  • Automatically marking messages as HATE SPEECH or SPAM allows you to react immediately to content that can harm your brand's image.

Save Time for Your Moderation Team

  • AI takes over a large part of the work related to filtering comments and messages, allowing moderators to focus on handling real customer inquiries.

Faster Reaction to Unwanted Content

  • SPAM and HATE SPEECH tags can act as triggers in the auto-moderation module, allowing automatic hiding, deleting, or flagging of harmful content.

Better User Experience

  • Clean, friendly comment sections increase audience engagement and support a positive brand perception.


🔓 How to Enable AI Assistant in NapoleonCat

Click the AI Assistant button in the Inbox. You’ll find it in the top navigation bar.

On the AI Assistant setup screen, select which profiles you want to include. Once the settings are ready, click “Turn AI on”.

You can customize settings for each profile and enable sentiment detection, spam, or hate speech separately according to your needs. This gives you full control over which features will be active for specific profiles.

Each month you get a set of free actions. You can perform 10 actions in the Publisher and 100 in the Inbox for free. You can also upgrade to unlimited actions!

You can manage all add-ons easily in the Billing tab in NapoleonCat.


🏷️ How Are the AI Tags Displayed

Messages marked by AI Assistant as spam or hate speech are automatically tagged with SPAM or HATE SPEECH. These tags are visible directly on the ticket view in the Inbox, beneath the message content, just like other tags.

Pro Tip: To make the most of the AI Assistant, you can combine it with auto-moderation to automatically hide, delete, or redirect comments based on AI tags. Learn how to set up such Auto-moderation in this article.

Did you know that you can use AI Assistant in Publisher?

Check out how to use it in this article.

If you have any questions, we are here for you – just message us via chat!

Have fun using our AI Assistant!

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