Hey there! ๐
In this guide, you'll navigate through the first element of Auto-moderation rules: Platforms, Profiles, Message types, and Conditions.
Creating an auto-moderation rule is like playing with building blocks. ๐งฑ
Each block has a crucial role to play, and together, they create a structure that helps you auto-moderate social interactions like a pro!
๐ You'll find a complete walkthrough for creating Auto-moderation rules here.
๐ But, across articles like this one, you'll zoom in on each part, helping you to understand them in greater depth.
First Block
Platform, Profiles, Message Type, Condition are the initial gears (the first block) in the Auto-moderation rule machine:
๐ Platform - This is your chosen social media stage where you want your rule to shine. You can select one platform per rule. The options are Facebook (which also covers FB ads), Instagram, and Instagram ads.
๐ธ Social Media profile - These are the social media pages you'd like your rule to interact with. You can select multiple profiles from the same social media platform, be it various Facebook pages, Instagram profiles, or Instagram Ads profiles.
๐ฉ Message type - This is the kind of social interaction you'd like to moderate. Think stuff like private messages, comments, ad comments, and so on. You can pick one message type per rule.
๐งฉ Condition - Think of it as the specific characteristic of messages that sets off your Auto-moderation. It could be text-only messages, messages containing images or videos, or a mix of all, etc.
โ๏ธ In a nutshell, within one Auto-moderation rule, you'll pick one platform, can choose multiple profiles from one platform, select one message type, and set one condition.
๐ก For example, you could set an Auto-moderation rule for Facebook (platform), focusing on your English Facebook page for ACME (social media profile), targeting all (condition) ad comments (message type):
๐ค You can choose the triggers and actions, like hiding the comments, in the trigger and action sections (โฌ ๏ธ see related articles).
Available choices
Curious to find out more about available choices for social media platforms, profiles, message types, and conditions? Let's break them down! ๐
๐ต Facebook (including ads)
๐จ Message Type | โ๏ธ Condition |
Organic comments | All, Text only, Containing link, Containing images or videos |
Ad comments | All, Text only, Containing link, Containing images or videos |
Private messages | All, First message |
Comments for specific post (Posts from the last 30 days - can choose multiple) | All (no specific condition) |
Ad top-level comments | All, Text only, Containing link, Containing images or videos |
Ad subcomments | All, Text only, Containing link, Containing images or videos |
Comments and subcomments for specific post (Posts from the last 30 days - can choose multiple) | All (no specific condition) |
Comments on profile mention | All, Text only, Containing link, Containing images or videos |
Organic top-level comments | All, Text only, Containing link, Containing images or videos |
Profile mention | All, Text only, Containing link, Containing images or videos |
Organic subcomments | All, Text only, Containing link, Containing images or videos |
Post page | All, Text only, Containing link, Containing images or videos |
Review | All, Positive, Negative |
๐คณ Instagram
๐จ Message Type | โ๏ธ Condition |
Comments for specific post (Posts from the last 30 days - can choose multiple) | All (no specific condition) |
Organic comments | All (no specific condition) |
Private messages | All (no specific condition) |
๐บ Instagram Ads
๐จ Message Type | โ๏ธ Condition |
Comments for specific post (Posts from the last 30 days - can choose multiple) | All (no specific condition) |
Ad comments | All (no specific condition) |
Explanations
Ready to crack some jargon?
We're going to delve into some specific terms. You'll see the less obvious ones explained to make sure you're all set:
Types of messages:
๐ Organic Comments: These are comments on your posts that are not part of paid ads
๐ฒ Ad Comments: These comments come from people who see your paid ads
๐๏ธ Comments for Specific Posts: Comments on posts that were published in the last 30 days
๐ Ad Top-Level Comments: The first comments made directly on your promoted posts or ads
๐ Ad Subcomments: These are comments made in response to other comments on your ads
๐ท๏ธ Comments to Profile Mention: Comments made on posts where someone tags you in their post
๐ฑ Organic Top-Level Comments: The first comments made directly on your posts that aren't paid ads
๐ท๏ธ Profile Mention: When someone tags you or your brand in their post
๐ฑ Organic Subcomments: These are comments made in response to other comments on your non-promoted posts
๐ฎ Post Page: When a user posts something directly onto your page
โญ Review: This is a rating or evaluation given by a user on Facebook
Now, onto Conditions:
๐ All: This applies to all types of messages, whether they contain text, link, image, video, or a mix
๐ Text only: This applies only to messages that contain just text
๐ Containing Link: A heads up - Facebook can be picky about what it considers a link.
For example,
acme.commight not get recognised as a link, buthttps://acme.comwill. We get the info from Facebook if a post is an object with a link.๐ผ๏ธ Contains image or video: This works only for messages with images or videos
Next steps
Ready for the next blocks? ๐๏ธ
Now that you've decided where and when to auto-manage your customer interactions, let's add more blocks to your Auto-moderation rule. For a deeper dive, check out these related articles:
๐Keyword and Tag Triggers - Activate your rules when users drop specific words in their comments, messages, etc., or when they're tagged in a special way. It's like a magic word that sets things in motion!
๐ค Social Media and NapoleonCat Actions - It's decision time. What will you do with those interactions on the social media platform - reply, hide, or something else? Plus, get organized with actions like ticket archiving or assigning it to your MVP moderator
โNotifications and Schedule - Enable notifications for when a rule gets triggered, or customize rules to work only on certain days and hours
๐ Create Auto-moderation Rules: The Ultimate Guide - Your one-stop resource for setting up auto-moderation rules from start to finish!
And that wraps it up!
๐จ๏ธ Need a little cat-sistance? Our Customer Success team is always here to lend a hand. Chat with us in the bottom right-hand corner of your screen.