NapoleonCat

Napoleon The Cat

Bartosz

Find solutions to typical issues and answers to commonly asked questions

FAQ and Troubleshooting

Learn the steps to easily reconnect your profiles and get back on track

Reconnect Your Social Media Pages

Say goodbye to missing pages with this simple guide

Fix the Issue of Missing Pages (Profiles) During Connection

Improve your connection: granting NapoleonCat the right permissions to manage your social media pages

Fix Missing Permissions Issues with Your Social Media Profiles

Learn how to easily reconnect multiple disconnected profiles in NapoleonCat

Reconnect Multiple Facebook Pages at Once

A simple how-to for disconnecting your pages

How to Disconnect Your Social Media Pages

Find out why your social media profiles are disconnecting and learn best practices for maintaining their connectivity

Why Social Media Profiles Disconnect

Grasp how to manage page disconnects and reconnects for smooth operation

Page Disconnects and Reconnects

Find out why fan interactions may not show up or be delayed in your Social Inbox and what you can do to troubleshoot it

Delayed or Missing Comments and Messages in Social Inbox

A quick guide to resolving missing data and values in your analytics

Patch Up the Gaps in Your Reports & Analytics

Unblock your account and reset your password with ease

Too Many Failed Logins - Unblock Your Account

Tackle the issue of missing Instagram Direct Messages in your NapoleonCat Inbox

I Can’t See Instagram Direct Messages in the Social Inbox

Discover how to handle ad-blocking browser extensions for uninterrupted use of NapoleonCat's Publisher and other tools

Resolve Browser Extension Conflicts for Post Publishing

In this article, you'll learn how to enable email and password login for your  account if you originally signed up using Google or Facebook

📱 How to enable login using email and password if you signed up with Google SSO or Facebook

Troubleshoot common account issues for a seamless experience

Account Issues

Learn how NapoleonCat can extract older data from your social media profiles for your analytics and reporting needs

Can I Get Historical Data for Social Media Profiles?

Uncover the availability and features of a mobile version of NapoleonCat

Does NapoleonCat Have a Mobile App?

Discover how you can easily manage or follow as many profiles as you need to with NapoleonCat

How Many Social Media Profiles Can I Connect to NapoleonCat?

Understand the reasons behind the restriction on exporting comments, messages, and other social interactions

Is Exporting Comments and Messages Possible in NapoleonCat?

Learn the management options for Facebook pages in NapoleonCat

Does NapoleonCat Support Facebook groups?

Find out how NapoleonCat includes or excludes paid engagement from Facebook and Instagram in your reports and analytics

Does NapoleonCat Track Paid Likes in Reports and Analytics?

A step-by-step guide on how to unsubscribe from our newsletter

How to Unsubscribe from NapoleonCat's Newsletter?

Get answers to commonly asked questions about NapoleonCat

Frequently Asked Questions

Academy

🟡 Log in to NapoleonCat

🟡 Academy

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.