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FAQ and Troubleshooting

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Reconnect Your Social Media Pages

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Fix the Issue of Missing Pages (Profiles) During Connection

Improve your connection: granting NapoleonCat the right permissions to manage your social media pages

Fix Missing Permissions Issues with Your Social Media Profiles

Learn how to easily reconnect multiple disconnected profiles in NapoleonCat

Reconnect Multiple Facebook Pages at Once

A simple how-to for disconnecting your pages

How to Disconnect Your Social Media Pages

Find out why your social media profiles are disconnecting and learn best practices for maintaining their connectivity

Why Social Media Profiles Disconnect

Grasp how to manage page disconnects and reconnects for smooth operation

Page Disconnects and Reconnects

Find out why fan interactions may not show up or be delayed in your Social Inbox and what you can do to troubleshoot it

Delayed or Missing Comments and Messages in Social Inbox

A quick guide to resolving missing data and values in your analytics

Patch Up the Gaps in Your Reports & Analytics

Unblock your account and reset your password with ease

Too Many Failed Logins - Unblock Your Account

Tackle the issue of missing Instagram Direct Messages in your NapoleonCat Inbox

I Can’t See Instagram Direct Messages in the Social Inbox

Discover how to handle ad-blocking browser extensions for uninterrupted use of NapoleonCat's Publisher and other tools

Resolve Browser Extension Conflicts for Post Publishing

Troubleshoot common account issues for a seamless experience

Account Issues

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Learn how NapoleonCat can extract older data from your social media profiles for your analytics and reporting needs

Can I Get Historical Data for Social Media Profiles?

Uncover the availability and features of a mobile version of NapoleonCat

Does NapoleonCat Have a Mobile App?

Discover how you can easily manage or follow as many profiles as you need to with NapoleonCat

How Many Social Media Profiles Can I Connect to NapoleonCat?

Understand the reasons behind the restriction on exporting comments, messages, and other social interactions

Is Exporting Comments and Messages Possible in NapoleonCat?

Learn the management options for Facebook pages in NapoleonCat

Does NapoleonCat Support Facebook groups?

Find out how NapoleonCat includes or excludes paid engagement from Facebook and Instagram in your reports and analytics

Does NapoleonCat Track Paid Likes in Reports and Analytics?

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How to Unsubscribe from NapoleonCat's Newsletter?

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Frequently Asked Questions

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