We get it that disconnecting social media profiles can be a major pain, and we're here for you! Sometimes it's just how social media platforms handle security.
Usually, hitting the reconnect button in "Workspace Settings" will do the trick. But, there might be some edge cases where you'll need a more robust solution.
Fear not, we'll guide you through the process and have you back on track in no time! ⏱️
Method 1: "Reconnect" Button 🔄
📧 Every time there's a disconnect, you'll get an email from NapoleonCat. When you receive such a message or notice in NapoleonCat, here's what to do:
Cruise on over to Workspace Settings
Click the "Reconnect" button next to the disconnected profile, and follow the on-screen prompts
Method 2: "Edit" Button ⚙️
Go to Workspace Settings
Hover over the profile and select "Edit":
Click on "Reconnect":
Next, simply follow the on-screen prompts. You can click on "Edit Settings" and check all the boxes to grant all the permissions NapoleonCat requires.
This way, you can also include pages that weren't connected before.
Method 3: Reset 🔌
Sometimes, it's best to reset the connection and start fresh.
To do this, you'll need to remove NapoleonCat from Facebook Business Integrations, clear all app data for app.napoleoncat.com and facebook.com, and then reconnect your social media pages from scratch.
While this method may be the longest of the bunch, investing a bit more time now can save you from potential headaches later. 🏆
📽️ Watch this video to guide you all the way through, and feel free to reference the text instructions, complete with useful links!
⚙️Text instructions with links:
Visit Facebook Business Integrations while logged into your admin account (not as your company page)
Remove the NapoleonCat app from the list of integrations:
In NapoleonCat's Workspace Settings, remove all affected Facebook and Instagram profiles by hovering over them and clicking Remove:
To ensure no leftover metadata interferes with the reconnection process, clear all cookies and cache data for app.napoleoncat.com
Paste this link into the address bar if you're using Chrome:
Hit "Clear Data":
And for facebook.com. Use the link:
chrome://settings/content/siteDetails?site=https://www.facebook.comand then select "Clear Data".
By now, you'll have been logged out from both Facebook and NapoleonCat
Log back into NapoleonCat, go to Workspace Settings, and connect your Facebook and Instagram profiles from scratch:
A handy tip
Here's a cool tip to reduce the chances of your FB profiles getting disconnected: get a teammate(s) to connect the profiles as well.
By having two different people connect a single profile, we'll have two separate authorization tokens, which actually lowers the risk of disconnects
➕ Just have them connect your FB profile as usual, even if it's already connected.
Once everything's all set, you'll see how it looks in your Workspace Settings, with two different people connecting the same profile:
Connection-related stuff can be confusing, but we've got you covered! Check out these articles for more nitty-gritty information: