Keeping up with your fans' comments and messages is something you always strive for, and we totally get that. ✌️
In rare cases, interactions like comments or direct messages (called 'tickets'), either slip into your NapoleonCat Social Inbox with delays or not at all. But hey, no need to stress! We've got your back.
Delayed or missing comments/messages – the reasons
😒 It's no fun when fan interactions seem to vanish or take their sweet time to show up in your Social Inbox.
Occasionally, social media platforms run into hiccups, causing us to either not receive or experience delays in getting your comments, messages, and the like.
Let's look at what to do when that happens!
Comments and messages that never made it: troubleshooting
🔧 Here's how to start your troubleshooting journey:
Still no luck? We got this! 👇
Delayed comments and messages: troubleshooting
We feel you, having delayed interactions in your Social Inbox can be a drag.
⏳Sometimes, these delays come from the social media platforms themselves, which is a bit tricky for us to control. Even so, we're here to help!
First things first, double-check if your profiles are connected. Look for an exclamation mark and a reconnect button to get back on track.
🔗 Curious about how we fetch Inbox Data data from social media platforms? Explore our in-depth guide to get the scoop!