If you joined NapoleonCat after March 17th, you’ve landed right in the driver’s seat of our brand-new Social Inbox feature.
Check out this Social Inbox Guide for more information on the features available in the new version of the Social Inbox.
👋 Hey there!
Are you ready to take your social media management to the next level? Let's get you set up with your Social Inbox in NapoleonCat.
It's your command center for managing all your brand's incoming messages from Facebook, Facebook Ads, Instagram, Instagram Ads, YouTube, LinkedIn, TikTok, TikTok Ads, Google My Business, Apple App Store, and Google Play Store.
Imagine having a supercharged email inbox, but for social media. 🚀
So, here's what you need to do first to make the most of it!
Supported platforms and types of interactions
💁♀️ We've put together a neat little table to show you which types of interactions you can manage and reply to on each platform with NapoleonCat. Check it out:
🟡 Platform | 🟢 Types of interactions |
Facebook (Including FB ads) | Fan comments, Ad comments, Fan posts, Profile mentions, Private messages, Reviews |
Fan comments, Private messages (including IG Story mentions) | |
Instagram Ads | Ad comments |
TikTok and TikTok Ads | Comments (currently no support for DMs) |
Company post comments | |
Google My Business | Reviews, Q&A |
YouTube | Video comments |
Apple App Store | Reviews |
Google Play Store | Reviews |
☝️ As we roll further into the Social Inbox, it's key to know that supported actions can vary across platforms.
We're talking about actions like liking, hiding, removing, replying to, and blocking users.
Plus, NapoleonCat has robust internal management actions like assigning, archiving, flagging, leaving internal notes, sending consult notes, and sentiment marking.
Connect Social Media Pages
To kick things off, you'll need to add your social media pages as "managed profiles" in Workspace Settings. Once that's done, brace yourself for the influx of new messages in your Inbox. 📬
Filter Profile and Message Types
📨 Your Social Inbox is a melting pot of different types of messages. From Facebook fan comments and Instagram private messages to TikTok and LinkedIn comments, you'll see them all here!
You can choose which types of messages you want to see by toggling them on and off:
👀 Remember, your Inbox settings are unique to you and won't affect your colleagues' views.
➡️ Read up more on filters in NapoleonCat Social Inbox here.
Features and how to use the Social Inbox
⛵ Inside the Social Inbox, we've got several features to help you navigate through the sea of messages:
📁 Inbox Tabs: Your new command center for social media interactions. With tabs for new messages, assigned tasks, hidden, archived, deleted, and flagged messages, you'll never miss a beat
👀 Filters and Custom Views: Manage your workflow your way. Sort messages from newest to oldest or vice versa, filter by platform, date, or by sentiment, and apply user or content tags for efficient organization
📨 Direct Actions: Block users, respond to messages, hide, delete, or like them right from your inbox. Archive message, flag important messages for easy retrieval or assign tasks to your teammates
🆘 Internal Notes & Consultation: Leave internal notes on messages for team collaboration, or send a message via email for external consultation. Their reply will be right in your thread!
🏷️ User and Message Tags: Label your audience and messages for easy tracking and analysis. Spot your regular customers, influencers, or internet trolls in no time
💛 Sentiment Marking: Tag messages as positive, neutral, or negative for easy sentiment analysis
🕰️ Moderation History: Track who and when replied to the message, what action they took, or what automatic rule was triggered. Full transparency for your team
👥 Real-Time Collaboration: Work in sync with your team. Track your teammates' actions and avoid duplicating responses or actions
🗃️ Social CRM Profiles: Build profiles of your social media contacts, track all past conversations, add descriptions, notes, and mark their general sentiment
Customize Your View
Do you prefer having the newest messages on top? Or maybe you like tackling the oldest ones first? Set your view to match your style. You can also filter messages by date or archive all new messages to start with a clean slate:
🔗 If you'd like to better understand Inbox Views < hop on over to that article.
Apply Additional Filters
Want to get even more specific? Apply additional view filters based on sentiment (positive/neutral/negative/not marked), message assignee, or user and message tags.
It's like having a superpower to see exactly what you want to see. 🏷️
🔗 For more info on Inbox Filters 👈 scoot on over to that article.
🔗 User and message tags sound useful? 👈 Follow that link for how to set them up.
Search Through the Inbox
So, you've got a heap of messages, and you're hunting for that golden testimonial opportunity, right? Well, guess what? We've got your back!
Besides the super helpful filters we've already mentioned, NapoleonCat allows you to search your inbox by user, message, and even internal, and send to consult notes:
Say hello to finding what you want, when you want it, with the NapoleonCat Inbox Search! < See that guide for more.
Reply to and Manage Messages
Depending on the message type, you can reply, hide, delete, or even like the message. Each message also comes with extra options to flag it, add an internal note, or send it via email for consultation. It's like having a Swiss Army knife for social media management!
Tag and Mark Sentiment
You can add tags to each message and its author, and mark sentiment for further analysis.
Did you know that in NapoleonCat, you can also use the AI Assistant to automatically detect sentiment and tag messages as SPAM or Hate Speech?
In this article, you’ll learn how to use the AI Assistant to support you in the Inbox.
Once the author is tagged, all their future messages will also carry the same tag.
This way, you'll know instantly if you're talking to a loyal customer, an influencer, or an internet troll. It's like having a personal assistant who remembers everyone for you. 🎭
Assign Messages
Need to delegate? Assign Inbox messages to your teammates or yourself.
You'll find your messages in the "My tasks" tab. It's like having a personal secretary to delegate tasks for you. 🤝
Comprehensive Guide
📚 Fancy a complete tour of every tab, action, message type, and the like in the Social Inbox? Say no more!
And that about sums it up.
🗨️ Need a hand? Our Customer Success team is always here to help! Talk with us on chat in the bottom, right-hand corner of your screen.