Ready to streamline your customer care tasks? Let's dive into Social Inbox Views in NapoleonCat.
With seven handy tabs - Inbox, My Tasks, Flagged, Hidden, Deleted, Done, All, as well as time and other filtering options, you're all set to manage your customer interactions like a pro!
Filter tickets
βοΈ To customize ticket views in NapoleonCat, hop on over to Social Inbox.
π‘All ticket filters in NapoleonCat are complementary.
𧩠Just like the pieces of a puzzle fitting together, NapoleonCat's ticket filters work hand in hand. So, if you need to filter by time, tab, and user tag all at once, they'll team up to fetch the tickets that check all those boxes!
Filter by status
π Inbox
This is your social media bakery, where all the fresh content and tickets (like comments, mentions, messages, etc.) are served hot and ready for your attention!
If you haven't fully moderated a ticket (it's not marked as done), you'll find it here, waiting for your expert touch
π― My Tasks
This is your personal to-do list! Any tickets assigned to you will show up here, ready for your attention. It's like having a personal assistant who knows exactly what you need to do.
π© Flagged
Got a ticket that needs extra attention? Flag it! It's like sticking a big, bright Post-it note on something important, for example, a ticket awaiting your colleague's input.
And don't worry. A ticket can wear two hats: it can be flagged and hidden at the same time.
π Hidden
Here lie all the tickets you've chosen to hide, either manually or through Auto-Moderation.
Remember, hiding a ticket hides the content on the social media platform itself.
ποΈ Deleted
This is where you can review content deleted by you from social media platforms.
βοΈ Deleting a ticket removes it from the moderated platform, and this action can't be undone.
But don't worry, NapoleonCat will always ask for your confirmation before deleting a ticket.
π¦ Done
Done with a conversation? Time to mark it as done! It's like filing away completed paperwork - out of sight, but always there if you need it.
Remember, a clean workspace leads to a clean mind, and that's what we're aiming for here!
Also, you can unarchive a ticket at any point.
π€ All
The tickets from all tabs.
Filter by time
β But that's not all! There's also the time filtering trick up your sleeve.
Had an exciting product launch in May and want to rewind to all those intriguing conversations? It's a cakewalk!
Give the time filter in the upper right a whirl and, just like that, all those comments and posts are at your fingertips:
Filter by profile and type of message
Want to tune into specific convos or pay attention to certain social media pages? You can! Just the profiles and ticket types you're keen on:
Filter by user and message properties
So, fancy sifting through messages specifically from the superstar brand advocates or keen folks inquiring about the new product launch? Absolutely possible!
Simply hit that "Filters" button up top and get filtering:
These handy filters let you sort tickets by:
Only messages marked by AI Assistant
Ticket Status
Sentiment Status
Assigned moderators
User tags
Messages tags
π Not seeing any tags? π·οΈ You need to create them first. Learn how to create user, message, and profile-specific tags.
Inbox Search
You can effortlessly dig up any chat or user interaction using the Search engine in the Social Inbox:
π Need more info on ticket search in Social Inbox?
π¨οΈ Need a hand? Our Customer Success team is always here to help! Talk with us on chat in the bottom, right-hand corner of your screen.