Hi there, social media maestro!
Ever feel like you're a juggler, keeping track of comments, DMs, posts, and mentions on different platforms? Our Social Inbox is here to save your day, and your sanity!
NapoleonCat's Social Inbox is like your very own command center for all social media interactions, helping you manage and reply to comments, DMs, fan posts, mentions, and more from various platforms – all in one place.
No more logging into different platforms, no more missing important messages. Now that's something to cheer about. 🎉 Let's dive right in!
Supported platforms and types of interactions
💁♀️ We've put together a neat little table to show you which types of interactions you can manage and reply to on each platform with NapoleonCat. Check it out:
🟢 Types of interactions
Facebook (Including FB ads)
Fan comments, Ad comments, Fan posts, Profile mentions, Private messages, Reviews
Fan comments, Private messages
Comments (currently no support for DMs or ad comments)
Company post comments
Google My Business
☝️ As we roll further into the Social Inbox, it's key to know that supported actions can vary across platforms.
We're talking about actions like liking, hiding, removing, replying to, and blocking users.
Plus, NapoleonCat has robust internal management actions like assigning, archiving, flagging, leaving internal notes, sending consult notes, and sentiment marking.
These features are designed to help you respond faster, offer top-notch customer service, and keep your workflow organized. Ready to dive deeper? Let's go!
Features and how to use the Social Inbox
🔌To start using the Social inbox, first connect your social media pages.
You'll then be all set for managing the incoming messages! To do it, hop into the Social Inbox in NapoleonCat.
⛵ Inside the Social Inbox, we've got several features to help you navigate through the sea of messages:
Would you like to find out more about each of the features the Social Inbox has to offer? Say no more! 👇
Comprehensive PDF of Social Inbox Manual: Need the full scoop on our Social Inbox? This guide is your new best friend! It's loaded with tips and tricks to make your social media management a breeze. So, go on, give it a read!
How to Use Social Inbox: Basic Guide: Whether you're just dipping your toes or looking for a quick refresher, this step-by-step guide is your go-to resource. Let's get you all set up and rocking the Social Inbox in no time!
Collaborative Features in Social Inbox: Got a team to manage? Perfect! Dive into this guide to uncover how to collaborate like a pro, assign tasks, leave internal notes, send "to consult" messages, all within your Social Inbox.
Tagging Users and Messages in NapoleonCat: Want to keep your conversations organized? Of course, you do! This guide is your magic carpet to understanding user and message tagging. Learn how to tag, track, and categorize users and messages like a boss - all within NapoleonCat!
Organize Your Social Media Contacts with Social CRM Profiles: See how to easily identify and better get to know your social media fans.
How Fast NapoleonCat Fetches Inbox Data: Get the lowdown on how quickly we pull customer interactions into your Social Inbox.
Wondering what the Social Inbox can do for you? Sure, Let's break it down!
Finding it tough to manage all those conversations?
Sounds like you could use a helping hand from another NapoleonCat's feature: Auto-Moderation.
Auto-reply, remove, and tag comments, messages, mentions, you name it - without breaking a sweat! 🚀