Let's dive into the nitty-gritty of NapoleonCat's Inbox Activity Reports. They're are your comprehensive tool for monitoring your team's efficiency and the dynamics of customer engagement on your socials.
In case you missed it, here's how to generate Inbox Activity reports.
And this article? It's your go-to buddy for making sense of all those numbers and metrics that show up in your report!
📝 If you tick all checkboxes upon creating a report, the Inbox Activity Report can be divided into three different spreadsheets, each focusing on a different set of parameters: Profiles Reports, Moderators Reports, and Inbox Tags Stats.
We get it, that's a lot of data to wrap your head around.
So, let's make sense of it all by breaking these reports down into easy-to-understand sections. 👇
Here's a quick rundown of what the Profiles Report includes:
Metric calculation method
Inbox Tag Stats
Did you know that you can tag customer interactions in Social Inbox for easy tracking? It's a handy way to know what the messages are about and mark their sentiment!
Here's what you'll find in the Inbox Tag stats spreadsheet within the Inbox Activity Report:
And... that's a wrap.