📤 Why Exporting Your Inbox Content Matters
Using the Inbox Content Export feature, you can:
Track performance – See how your team handles messages over time.
Improve customer service – Review response times and spot frequent issues.
Find common keywords – Optimize auto-moderation and better understand what users care about.
Analyze tone and sentiment – Fine-tune your messaging.
Create detailed reports – Especially useful for agencies working with multiple clients.
✅ How to Activate the Inbox Export Add-on
Available on Pro, Expert, and Enterprise plans.
Step 1: Click your profile icon (top-right corner)
Step 2: Go to Account → Billing
Step 3: Scroll to Add-ons and turn on Inbox Content Export
📊 How to Generate a Report
Step 1: Go to Reports
Choose Inbox Activity Reports
Step 2: Click “Create new report”
Step 3: Select the time range for the data
Choose from predefined options or select a custom date range
The earliest date available is the date of the first message or reply after the profile was connected to NapoleonCat.
Step 4: Choose the report language and working hours
Available languages: English and Polish
Working hours help identify messages sent outside your team's active time
Step 5: Select the profiles to include
Choose one or more pages across various platforms
Step 6: Check “Export inbox posts”
This ensures you get the report from the add-on
Step 7: Download the report from the Reports Archive once it's ready (may take a few minutes)
You can also duplicate and remove a report via buttons visible on the right
📁 What’s in the Exported File
You'll get an Excel file with a sheet called “Inbox messages”, listing all interactions in a clear, structured format. Each row includes:
No. – Row number
Inbox Page Name – The social media profile name
Message Content – The user’s original message or comment
Message type - Specifies the type of interaction, e.g. comment, private
message Inbox_inbox_link - A direct link to the Inbox ticket in NapoleonCat
URL – Link to the original message or comment
Author – Name of the author
Author ID – Internal ID of the user
Date – When the message was posted
Sentiment – Labeled as positive, neutral, or negative, set by a moderator
AI Sentiment – Labeled as positive, neutral, or negative, set automatically by the AI Assistant
Message Tags – Custom labels added in NapoleonCat (like “FAQ” or “complaint”)
Reply – Your team's response (if any)
Reply Author – The team member who replied
Reply Date – When the reply was sent
💬 Need Help?
Do you have questions or want to learn more about the Inbox Content Export? Use the chat in the bottom-right corner or sign up for a demo with our team—we’re here to help!