👋 Hey there!
Are you ready to take your social media management to the next level? Let's get you set up with your Social Inbox in NapoleonCat.
It's your personal command center for managing all your brand's incoming messages from Facebook, Instagram, Instagram Ads, Twitter, Youtube, LinkedIn, TikTok Google My Business.
Imagine having a supercharged email inbox, but for social media. 🚀
So, here's what you need to do first to make the most of it!
Connect Social Media Pages
To kick things off, you'll need to add your social media pages as "managed profiles" in Workspace Settings. Once that's done, brace yourself for the influx of new messages in your Inbox. 📬
Filter Profile and Message Types
📨 Your Social Inbox is a melting pot of different types of messages. From Facebook fan comments and Instagram private messages to TikTok and LinkedIn comments, you'll see them all here!
You can choose which types of messages you want to see by toggling them on and off:
👀 Remember, your Inbox settings are unique to you and won't affect your colleagues' views.
Supported platforms and types of interactions
💁♀️ Here's a neat little table to show you which types of interactions you can manage and reply to on each platform with NapoleonCat. Check it out:
🟢 Types of interactions
Facebook (Including FB ads)
Fan comments, Ad comments, Fan posts, Profile mentions, Private messages, Reviews
Fan comments, Private messages
Comments (currently no support for DMs or ad comments)
Company post comments
Google My Business
Tweets, Profile mentions, Private messages
☝️ As we roll further into the Social Inbox, it's key to know that supported actions can vary across platforms.
We're talking about actions like liking, hiding, removing, replying to, and blocking users.
Plus, NapoleonCat has robust internal management actions like assigning, archiving, flagging, leaving internal notes, sending consult notes, and sentiment marking.
Customize Your View
Do you prefer having the newest messages on top? Or maybe you like tackling the oldest ones first? Set your view to match your style. You can also filter messages by date or archive all new messages to start with a clean slate:
🔗 If you'd like to better understand Inbox Views < hop on over to that article.
Apply Additional Filters
Want to get even more specific? Apply additional view filters based on sentiment (positive/neutral/negative/not marked), message assignee, or user and message tags.
It's like having a superpower to see exactly what you want to see. 🏷️
User and message tags sound useful? You bet! 👈 Follow that link to learn more about them.
Search Through the Inbox
So, you've got a heap of messages and you're hunting for that golden testimonial opportunity, right? Well, guess what? We've got your back!
Besides the super helpful filters we've already mentioned, NapoleonCat allows you to search your inbox by user, message and even internal and send to consult notes:
Ssay hello to finding what you want, when you want it with the NapoleonCat Inbox Search! < See that guide for more.
Take Actions on Messages
Depending on the message type, you can reply, hide, delete, or even like the message. Each message also comes with extra options to flag it, add an internal note, or send it via email for consultation. It's like having a Swiss Army knife for social media management!
🔗 For a detailed walk-through of all actions you can take on your Social Inbox tickets < see this comprehensive guide.
Tag and Mark Sentiment
You can add tags to each message and its author, and mark sentiment for further analysis.
Once the author is tagged, all their future messages will also carry the same tag.
This way, you'll know instantly if you're talking to a loyal customer, an influencer, or an internet troll. It's like having a personal assistant who remembers everyone for you. 🎭
Need to delegate? Assign Inbox messages to your teammates or yourself.
You'll find your messages in the "My tasks" tab. It's like having a personal secretary to delegate tasks for you. 🤝
📚 Fancy a complete tour of every tab, action, message type, and the like in the Social Inbox? Say no more!
🔗 The comprehensive Social Inbox manual is your perfect tour guide!
And that about sums it up.
🗨️ Need a hand? Our pawsome Customer Success team is always here to help! Talk with us on chat in the bottom, right-hand corner of your screen.