Hey there, social media aficionados! 🐾
Ever find yourself buried under tons of comments, messages, and interactions from your devoted fans, potential collaborators, excited shoppers, and yes, even those pesky trolls?
We feel you, and that's when Social CRM profiles pounce into action like a savvy cat. 🐅
Picture this: you're handling a comment, message, or any other interaction – and right at your fingertips are essential details about the author, like email address, previous conversations, and even your own notes. Curious?
Let's dive in!
What Social CRM profiles are
Think of Social CRM profiles as digital business cards for each friendly or not-so-friendly face who contacts you on social media. 😸
Whenever you're viewing a ticket in Social Inbox, you'll have quick access to the author's profile! How so? CRM profiles provide a detailed snapshot of every user, featuring:
The benefits of Social CRM profiles
With Social CRM profiles in NapoleonCat, you'll have a cat's-eye view of your social landscape, making it a breeze to identify and manage your interactions. 🏄♂️ You can:
How to set up social CRM profiles
Just follow these simple steps, and you'll be rockin' it in no time:
Hop on over to your Social Inbox
Click on a comment, message, mention, or any other interaction from the user for whom you'd like to create a Social CRM profile
On the right-hand side, type in their custom name, email address, add a note, and a user tag. Then, hit "Create CRM Profile":
Choose their overall sentiment (negative, neutral, positive)
Ta-da! 🎉You've created a Social CRM user profile.
And hey, don't forget that you can edit or remove your CRM profiles whenever you like. Simply hit the "Pencil" icon or "Remove".
Supported platforms and the required NapoleonCat plan
CRM profiles are available starting from the Pro plan (100 profiles on the Pro plan), and if you need more, you can always get an unlimited add-on.
CRM Profiles work with all social media platforms like Facebook, Instagram, YouTube, LinkedIn, TikTok, and Google My Business.
Happy profiling! 🚀