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Inbox Activity Reports: Create Reports
Inbox Activity Reports: Create Reports

Discover how to keep track of your team's progress in handling social customer service and showcase the results

Napoleon The Cat avatar
Written by Napoleon The Cat
Updated over a week ago

Ever felt like you're juggling too many balls when it comes to tracking your team's performance in the Social Inbox? ๐Ÿคนโ€โ™€๏ธ

Well, you can turn to NapoleonCat's Inbox Activity reports!

It's like having a personal assistant who keeps tabs on your team's response times but also the volume of interactions on your socials for you. ๐ŸŽฉ


๐Ÿ“Š Inbox Activity Reports are your trusty sidekick when it comes to gauging your team's progress and monitoring how quickly you're responding to incoming messages.

Inbox Activity Reports in NapoleonCat

They also provide a detailed breakdown of individual profile parameters like new messages, new comments, and more.

๐Ÿ’กThe actions you and your team perform within the Inbox can be measured, and if it can be measured, it can be reported.

This is incredibly useful when you're working as a team or need to showcase the results of your work to a client.

๐Ÿ”— If you're still a bit fuzzy on how NapoleonCat's Social Inbox works < see that guide.

Think of each Inbox Activity Report as a three-act play, with each act (or spreadsheet) spotlighting a different set of parameters.

This gives you a full picture of your Inbox activity, scene by scene! ๐Ÿ‘‡

Profiles report

๐Ÿ“‰ The Profiles Report focuses on moderation parameters for individual profiles, including:

  • Work hours

  • New messages

  • New comments

  • New dark post comments

  • Average time of moderator

  • Longest reaction time

Inbox Activity Reports in NapoleonCat

Moderators Report

๐Ÿ‘ค The Moderators Report highlights the moderators themselves and their actions, parameters such as:

  • Profile (name)

  • Average time of moderator

  • Average daily reactions

  • Replies to posts

  • Replies to comments

  • Types of moderator reactions (like, unlike, tag message, hide, flag)

Inbox Activity Reports in NapoleonCat

Inbox Tag Statistics

๐Ÿ”– Inbox Tag Statistics zeroes in on the specific tags used in your Inbox, providing insights on:

  • Profile name

  • Inbox tag name

  • Inbox tagged messages count

  • Sentiment (Positive, Neutral, Negative)

Inbox Activity Reports in NapoleonCat

Create Inbox Activity reports

Ready to whip up an Inbox Activity Report? Let's get cooking! ๐Ÿณ

  1. Cruise on over to Reports and hit "Create a new Inbox activity reports" towards the bottom-left

  2. You'll land on a page asking you to set the time frame for your report:

    Inbox Activity Reports in NapoleonCat

    ๐Ÿ—“๏ธ The time range for each profile starts from the date it was first moderated (the first activity for that page in Social Inbox - like a comment pulled into NapoleonCat, or a reply)

  3. Next, pick your language of choice. NapoleonCat currently supports English and Polish

  4. Now, it's time to set the working hours. The report will contain two sets of moderator work data, one for working hours and another for outside working hours. By default, represented by the grey area, they're set to 9-5 like in the screenshot below. The working hours are based on the report creator's time zone in the profile settings.

    Inbox Activity Reports in NapoleonCat

  5. Up next, choose the profiles (social media pages) that your report will consider.

    You can select one or more, and even make multiplatform reports!

    Choose from Facebook, YouTube, TikTok, Instagram, Instagram Ads, Google My Business, or LinkedIn.

    Find the ones youโ€™re interested in and click on the blue "+Add" button:

    Inbox Activity Reports in NapoleonCat

  6. The final step before your report starts generating is deciding on the type of data that will be reported.

    ๐Ÿ“‘You have three options to choose from: Profiles report, Moderators report, and Inbox tag statistics.

    You can include one, two, or all three in a single report - the choice is yours!

    Inbox Activity Reports in NapoleonCat

  7. Now, hit that yellow "Generate" button๐Ÿ‘† and ta-da, it's done!

Access and analyze Inbox Activity reports

As soon as your report is all set, it'll be housed in "Reports archive".

Here, you can download your report (.xls file) or delete it:

Inbox Activity Reports in NapoleonCat

Want to whip up a similar report but with a different time frame? Absolutely! Just hit the middle icon on the right (see the screenshot above ๐Ÿ‘†).

๐Ÿ•ต๏ธโ€โ™€๏ธ Now, it's time to put on your detective hat and analyze your report.

If you need a hand in understanding the Inbox Activity Report metrics < see that guide.

๐Ÿ’ฌ Need a hand? Our pawsome Customer Success team is always here to help! Talk with us on chat in the bottom, right-hand corner of your screen.

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