Ever felt like you're juggling too many balls when it comes to tracking your team's performance in the Social Inbox? 🤹♀️
Well, you can turn to NapoleonCat's Inbox Activity reports!
It's like having a personal assistant who keeps tabs on your team's response times but also the volume of interactions on your socials for you. 🎩
Think of each Inbox Activity Report as a three-act play, with each act (or spreadsheet) spotlighting a different set of parameters.
This gives you a full picture of your Inbox activity, scene by scene! 👇
Inbox Tag Statistics
Create Inbox Activity reports
Ready to whip up an Inbox Activity Report? Let's get cooking! 🍳
You'll land on a page asking you to set the time frame for your report:
🗓️ The time range for each profile starts from the date it was first moderated (the first activity for that page in Social Inbox - like a comment pulled into NapoleonCat, or a reply)
Next, pick your language of choice. NapoleonCat currently supports English and Polish
Now, it's time to set the working hours. The report will contain two sets of moderator work data, one for working hours and another for outside working hours. By default, they're set to 9-5:
Up next, choose the profiles (social media pages) that your report will consider.
You can select one or more, and even make multiplatform reports!
Choose from Facebook, YouTube, TikTok, Instagram, Instagram Ads, Google My Business, or LinkedIn.
Find the ones you’re interested in and click on the blue "+Add" button:
The final step before your report starts generating is deciding on the type of data that will be reported.
📑You have three options to choose from: Profiles report, Moderators report, and Inbox tag statistics.
You can include one, two, or all three in a single report - the choice is yours!
Now, hit that yellow "Generate" button👆 and ta-da, it's done!
Access and analyze Inbox Activity reports
As soon as your report is all set, it'll be housed in "Reports archive".
Here, you can download your report (.xls file) or delete it:
Want to whip up a similar report but with a different time frame? Absolutely! Just hit the middle icon on the right (see the screenshot above 👆).
🕵️♀️ Now, it's time to put on your detective hat and analyze your report.
If you need a hand in understanding the Inbox Activity Report metrics < see that guide.