NapoleonCat has a bunch of collaborative features that can help you and your team work together more effectively.
For example, you can use the Social Inbox or the Publisher to work on managing your incoming customer communication or publishing content together. All that to make sure everyone is on the same page regarding your social media activities!
So, let's see how to make the most of team collaboration features in NapoleonCat.
Give granular access to your teammates and clients
One thing to know about collaborative features is that you can grant team members access to specific parts of NapoleonCat. You can do it based on their roles in your company, such as a content specialist, a moderator, and more.
So, you have the power to control who gets to use which options in NapoleonCat.
This way, you can make sure that everyone has access to the tools and information they need to do their job, without worrying about unauthorized access. It's a simple and friendly way to keep your account organized!
To invite teammates to your NapoleonCat account, and decide on their level of access — head over to Team Settings. Then, hit the yellow *Invite* button in the top right-hand corner.
A separate window will pop up on your screen. From there, you can send email invites and choose how your team members will be using NapoleonCat. 👇🏽
With that out of the way, let's see what collaborative features each of NapoleonCat's modules involves! 👇🏽
Collaborate in the Social Inbox
The Social Inbox is where you and your team can manage all of your social media conversations and interactions in one place.
With NapoleonCat, you can assign tickets (customer comments, messages etc.) to different team members, flag important messages, leave internal notes, and even send "to consult" notes to get advice from your team members or external experts:
🕵️♀️ Check out the complete guide — Team Collaboration in Social Inbox — to master the setup and features!
And on we move to the Publisher and its collaborative features. 👇🏽
Work together in the Publisher
The Publisher is where you and your team can get together to plan, create, and schedule social media posts.
With NapoleonCat, you can add your team members as "subscribers" when creating social media posts so everyone can track the progress and status.
If you're working on a post and want to get some feedback or make some changes, you can use the discussion field to chat with your team:
Whenever someone weighs in on a discussion you have going on, you'll receive an email notification:
And if you want to assign a post to a specific team member, you can do that too! After all, when you're working on a team, it's important to make sure everyone knows who's responsible for given pieces of content.
By assigning a post, everyone knows who's in charge of creating and publishing each post. And nothing falls through the cracks!
🔗 Ready to become a pro at teamwork in the Publisher? Jump into the detailed 'Publisher Collaborative Features Guide' and master the setup, features, and more!
Run Inbox Activity Reports
When you're using NapoleonCat's Social Inbox, you can keep an eye on how your team is doing and how quickly they're responding to incoming messages. This way, you can see where your team is doing great and where they could use some improvement!
NapoleonCat's Inbox Activity Reports give you all the details you need to know. You'll see things like moderators' name, how long they take to respond on average, how many reactions they're getting each day, and how many replies they're sending out. You can even see what kinds of reactions they're using, like likes, tags, hides, and flags.
Tracking your team's performance in real-time is a great way to motivate your team and encourage healthy competition. So give it a try and see how it works for you.
📊 To run moderation reports, head over to Moderation reports and Hit *Create new report* (1 and 2), select the timeframe and working hours for the report (3), the profiles you want to report on (4), and tick *Moderators report* (5):
And... that about sums it up! Team work makes the dreamwork.🙌