NapoleonCat has a bunch of collaborative features that can help you and your team work together more effectively.
For example, you can use the Social Inbox or the Publisher to work on managing your incoming customer communication or publishing content together. All that to make sure everyone is on the same page regarding your social media activities!
So, let's see how to make the most of team collaboration features in NapoleonCat.
Give granular access to your teammates and clients
One thing to know about collaborative features is that you can grant team members access to specific parts of NapoleonCat. You can do it based on their roles in your company, such as a content specialist, a moderator, and more.
So, you have the power to control who gets to use which options in NapoleonCat.
This way, you can make sure that everyone has access to the tools and information they need to do their job, without worrying about unauthorized access. It's a simple and friendly way to keep your account organized!
To invite teammates to your NapoleonCat account, and decide on their level of access β head over to Team Settings. Then, hit the yellow *Invite* button in the top right-hand corner.
A separate window will pop up on your screen. From there, you can send email invites and choose how your team members will be using NapoleonCat. ππ½
π₯ Below are the levels of access and the different roles in NapoleonCat in a bit more detail:
Administrators - have full access to all modules in NapoleonCat, can create new workspaces, and invite new users
Users - can be given access to specific workspaces and, if an administrator allows it, can create new workspaces
So, you can grant users access to only selected workspaces, and decide what's their level of access for each of NapoleonCat's modules, like Social Inbox, Publisher, and Reports:
Clients - they have a limited role in the app. They can only approve, reject, and make internal comments on content drafts created in the Publisher. They can only access specific workspaces of which they're members
With that out of the way, let's see what collaborative features each of NapoleonCat's modules involves! ππ½
Collaborate in the Social Inbox
The Social Inbox is where you and your team can manage all of your social media conversations and interactions in one place.
With NapoleonCat, you can assign tickets (customer comments, messages etc.) to different team members, flag important messages, leave internal notes, and even send "to consult" notes to get advice from your team members or external experts:
Assigning tickets: When you're working with your team to handle customer queries, you can assign tickets to different team members. By so doing, everyone knows who's responsible for which tickets. And you can make sure that each ticket is being taken care of.
Flagging messages: And if you come across a message that needs some extra attention, you can flag it. This helps you quickly identify important messages that require follow-up or are urgent. It's a great way to make sure you're staying on top of customer communication. π€
Leaving internal notes: When you're working on a ticket, you might need to share additional information or provide context to your team members. Or, simply ask a question. That's where internal notes come in handy! These notes are only visible to your team, so you can share anything you need to without worrying about customers seeing it.
Sending "to consult" notes: Sometimes, you might stumble upon a ticket that you're not sure how to handle. That's okay! You can send a "to consult" note to your team members or even people outside of your organization to get advice.
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This lets you collaborate with your team and figure out the best way to handle the ticket. A request to consult will be sent to the email address(es) you specify.
Filtering tickets: Finally, you can filter tickets by assigned moderators to see which tickets are being handled by each team member. This makes it easier to manage your team's workload and ensure that every ticket is being addressed!
Learn more
π΅οΈββοΈ Check out the complete guide β Team Collaboration in Social Inbox β to master the setup and features!
And on we move to the Publisher and its collaborative features. ππ½
Work together in the Publisher
The Publisher is where you and your team can get together to plan, create, and schedule social media posts.
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With NapoleonCat, you can add your team members as "subscribers" when creating social media posts so everyone can track the progress and status.
If you're working on a post and want to get some feedback or make some changes, you can use the discussion field to chat with your team:
Whenever someone weighs in on a discussion you have going on, you'll receive an email notification:
And if you want to assign a post to a specific team member, you can do that too! After all, when you're working on a team, it's important to make sure everyone knows who's responsible for given pieces of content.
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By assigning a post, everyone knows who's in charge of creating and publishing each post. And nothing falls through the cracks!
Learn more
π Ready to become a pro at teamwork in the Publisher? Jump into the detailed 'Publisher Collaborative Features Guide' and master the setup, features, and more!
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π‘NapoleonCat's Publisher features allow your team to deliver better results by making sure your content is published on time. Plus, they help everyone stay in the loop! So, no more missed deadlines or confusion about what's going on.
Run Inbox Activity Reports
When you're using NapoleonCat's Social Inbox, you can keep an eye on how your team is doing and how quickly they're responding to incoming messages. This way, you can see where your team is doing great and where they could use some improvement!
NapoleonCat's Inbox Activity Reports give you all the details you need to know. You'll see things like moderators' name, how long they take to respond on average, how many reactions they're getting each day, and how many replies they're sending out. You can even see what kinds of reactions they're using, like likes, tags, hides, and flags.
Tracking your team's performance in real-time is a great way to motivate your team and encourage healthy competition. So give it a try and see how it works for you.
π To run moderation reports, head over to Moderation reports and Hit *Create new report* (1 and 2), select the timeframe and working hours for the report (3), the profiles you want to report on (4), and tick *Moderators report* (5):
And... that about sums it up! Team work makes the dreamwork.π
π¬ Need a meow-tainance check? We've got you covered! Connect with our Customer Success team on chat in the bottom right-hand corner of your screen.