Quick question. Would you prefer your auto-replies to sound like a parrot endlessly replaying "Who's a pretty bird?" β or have the charm and variety of James Bond's witty lines? π€
If your pick is Bond, James Bond, then we're on the same page!
With NapoleonCat's Auto-moderation, you can craft a diverse set of replies to comments and private messages. Like shuffling a playlist, it serves a different response each time, keeping it real and human. Let's see how.
Shuffle auto-replies
π² Your only limit is your creativity. Load up as many replies as you want, and watch NapoleonCat pick and send one randomly!
To randomize auto-replies to comments and private messages, you need to:
Create a new Auto-moderation rule or tweak an existing one
Time to pick your social media action - fancy replying in a private message, in a comment, or both?
With every hit on 'Add another reply to randomize', you're opening up a new slot for a creative reply. Write each of your replies in the text fields:
You can even pepper in some emojis and tag the person you're replying to with the
[@author]variable β for that extra dash of personalization! π
Once done, go ahead and finish up your rule
Hit 'Save & Run' to make the rule live, or 'Save Draft' if you're not quite ready yet:
Sit back and watch as each auto-response comes out different. NapoleonCat will randomly pick one from the list. ποΈ
Best practices
ποΈ Reflect your brand's personality: Show off your brand's fun side and be true to your unique vibe. Is your tone casual? Or, maybe a tiny bit more formal? You can craft your responses accordingly.
π Personalize the experience: Address users by name (the
[@author]variable) and let them know you're there to assist them.β¨ Keep it short and snappy: Get to the point quickly with concise messages that are easy to read.
π¦Ύ Be transparent about automation: Sometimes, you can let users know it's an automated response, but assure them a detailed reply is on its way! No shame in that.
π¦ΈββοΈ Stay positive and supportive: Keep a positive tone, even when addressing complaints. Show empathy and willingness to help!
And that about sums it up!
π¨οΈ Need a hand? Our Customer Success team is always here to help! Talk with us on chat in the bottom, right-hand corner of your screen.