The AI Reply feature is currently available to Enterprise clients as part of an early access program.
What is AI Reply?
AI Reply is a feature in NapoleonCat's Social Inbox that generates suggested replies to comments.
Its goal is to speed up the work of moderators and increase the consistency of the brand's communication. To prepare the best possible reply, our AI system analyzes the brand's previous responses to user comments. This allows it to:
Replicate the brand's communication style.
Mimic characteristic phrases and the way the brand responds to various situations.
Thanks to this, the AI can propose a reply that:
Sounds like a real moderator wrote it.
Matches the brand's tone.
Considers the context of the comment, the post's content, and earlier messages in the thread.
Significantly shortens the response time.
In practice, the AI does not "learn" once and for all; instead, it uses the most relevant examples of earlier replies every time to select the best style and content.
Additional Knowledge Sources for the AI
It is possible to expand the AI system's knowledge by providing additional, external pages containing information about the brand, such as:
Internal knowledge bases.
Help centers.
FAQs.
Pages with instructions or articles.
For the AI to use them, the pages must be accessible to bots (without logging in, blocks, or "noindex" tags) and must contain clear, substantive content.
Thanks to these additional sources, AI Reply:
Proposes replies tailored to the specific brand's tone and communication style.
Understands the conversation context.
Shortens the time taken to reply to comments.
⚠️ Important: Avoid adding advertising pages, marketing pages, and landing pages as knowledge sources. They usually do not contain the detailed and precise information the AI needs to create accurate replies. Adding more substantive materials will allow the AI to better reflect the specifics of your brand, products, and customer service.
How AI Reply Works in the Social Inbox
After the feature is enabled for a selected page, the "AI Reply" button appears in the reply form.
One click generates a suggested reply and places it in the editing window.
The moderator can send it immediately or modify it as needed.
Clicking the button again will generate a new suggestion, replacing the previous one.
Note: At this stage, the feature only works for comments (it does not yet support private messages).
Feature Status: Beta Version
The feature is currently in the Beta stage, which means:
Enabling it requires individual configuration by the NapoleonCat team (separately for each page).
Feature development is active, and the range of capabilities will be gradually expanded (e.g., to include private messages and conversation automation).
FAQ – AI Reply (Beta Version)
What is AI Reply?
AI Reply is a feature in NapoleonCat's Social Inbox that generates suggested replies to comments. It helps moderators respond faster and maintain a consistent brand communication style.
How does AI Reply create suggested replies?
The AI analyzes the brand's previous responses to user comments. This allows it to replicate the brand's communication style, characteristic phrases, and the way it responds to various situations.
Does the AI learn once and permanently?
No. The AI dynamically draws from the most relevant examples of earlier replies to match the style and content to the context.
What additional knowledge sources can be added to "train" the model?
You can enrich the AI with pages containing substantive information about the brand, such as internal knowledge bases, help centers, FAQs, instructions, guides, or articles. Important: The sources must be accessible without login, blocks, or "noindex" tags, and must contain clear, valuable content.
Which sources should not be added?
Advertising pages, marketing pages, and landing pages should be avoided—they usually do not contain sufficiently detailed information for the AI to generate precise replies.
How does AI Reply work in the Social Inbox?
Once the feature is enabled for a given page, the "AI Reply" button appears in the reply window. One click generates a suggested reply that the moderator can send or edit as desired. Clicking again will generate a new suggestion.
Does AI Reply work on Messenger or private messages (DMs)?
Not at this stage. The function only handles comments. Support for private messages will be introduced in later development stages.
Who can use AI Reply?
The feature is available to Enterprise clients as part of an early access program.
Does AI Reply require configuration?
Yes. Every page where the feature is to operate requires individual configuration by the NapoleonCat team.
What is the development stage of the feature?
AI Reply is in the Beta version. This means the feature is actively being developed, and its capabilities will be gradually expanded, including support for private messages and conversation automation.
What are the benefits of AI Reply?
By analyzing previous replies and additional knowledge sources, the AI:
Proposes replies consistent with the brand's tone and style.
Understands the context of the conversation.
Significantly shortens moderator reaction time.
Can the AI automatically publish replies?
No. Every reply must be approved by a moderator.
Where is the data processed?
All data is processed and stored within the European Economic Area (EEA).
Is my data used to train AI models?
No. Data used within AI Reply is not used to train AI models. It is used exclusively to generate reply suggestions for the specific social media profile and is not shared with other users.
How long will the beta phase last?
There is no set duration for this phase yet. The feature will be developed iteratively
If you have any questions, we are here for you – just message us via chat!