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Receive Email and SMS Alerts About New Comments, Posts, and More
Receive Email and SMS Alerts About New Comments, Posts, and More
Monitor your social pages with custom alerts: keep track of new comments, posts, keywords, and more
Mikoล‚aj avatar
Written by Mikoล‚aj
Updated over a week ago

Ever feel like you're chasing your own tail trying to keep up with all the happenings on your social media pages? ๐Ÿƒโ€โ™€๏ธ

With NapoleonCat, you can keep a watchful eye on the latest activity, tackle time-sensitive comments, delegate tasks like a boss, and never miss a beat.

Choose from a range of notifications, from SMS to email, for all sorts of interactions (think comments, page posts, and more). The best part? You can customize them as you please!

How alerts work

๐Ÿ’โ€โ™€๏ธQuick heads up! Email alerts are currently set up to work with Facebook pages only. But don't worry, Instagram isn't left out of the party.

You can easily set up email notifications for Instagram when creating Auto-Moderation rules.

Each of your social media pages comes with its own separate alert rules, and different types of interactions have their unique rules too. It's as if you've got a group of keen-eyed kitty guardians monitoring your pages! ๐Ÿ‘€

You'll receive an alert as soon as your triggers are met, which is something we go into more detail a bit further down this page.

The interaction types you can get notified about

  • Posts: Get updates on new posts made by users on your page

  • Comments: Receive notifications when someone comments on your posts

  • Posts or Comments: Get notified about either new posts and comments, or both, with combined alerts

  • Page Posts: Get alerts when another business page mentions your profile on their page

  • Keywords: Be in the know when specific keywords pop up in posts or comments

How to set up alerts

Here's how to set up tailor-made alerts to fit your specific needs:

  1. Head over to Workspace settings - Alerts, and click "Add new alert*

  2. Choose the right page from the dropdown, set the frequency, choose how many comments or posts should trigger a notification, and select the interaction type

  3. Enter email addresses and/or phone numbers. Separate them with commas. For example:

    Email notifications in NapoleonCat

  4. Hit "Add Alert", and there you have it!

When it comes to keywords, just specify the words that will activate an alert. Prefer alerts during specific hours? Toggle on the "Between hours" option โ€“ it's that simple!

Email notifications in NapoleonCat

You'll also see a description of your newly-created alert (e.g., "If on page [Cats] in [10 min] appear [1 post] then send notification to: acme@acme.com"):

Email notifications in NapoleonCat

To remove an alert, simply hit the Trash icon next to it. ๐Ÿ‘†

And that's all there is to it!

๐Ÿ—จ๏ธ Still got questions? Don't hesitate to reach out to our Customer Success team on chat! Find us in the bottom right-hand corner โ€“ ready to lend a paw.

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