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Create and Shuffle Multiple Auto-Replies to Comments and Private Messages
Create and Shuffle Multiple Auto-Replies to Comments and Private Messages

Auto-reply to comments and private messages with dynamic responses that shuffle randomly

Napoleon The Cat avatar
Written by Napoleon The Cat
Updated over a week ago

Quick question. Would you prefer your auto-replies to sound like a parrot endlessly replaying "Who's a pretty bird?" β€” or have the charm and variety of James Bond's witty lines? πŸ€”

If your pick is Bond, James Bond, then we're on the same page!


With NapoleonCat's Auto-moderation, you can craft a diverse set of replies to comments and private messages. Like shuffling a playlist, it serves a different response each time, keeping it real and human. Let's see how.


Shuffle auto-replies

🎲 Your only limit is your creativity. Load up as many replies as you want, and watch NapoleonCat pick and send one randomly!

To randomize auto-replies to comments and private messages, you need to:

  1. Create a new Auto-moderation rule or tweak an existing one

  2. Time to pick your social media action - fancy replying in a private message, in a comment, or both?

    Create and Shuffle Multiple Auto-Replies to Comments and Private Messages in NapoleonCat's Auto-moderation

  3. With every hit on 'Add another reply to randomize', you're opening up a new slot for a creative reply. Write each of your replies in the text fields:

    Create and Shuffle Multiple Auto-Replies to Comments and Private Messages in NapoleonCat's Auto-moderation

  4. You can even pepper in some emojis and tag the person you're replying to with the [@author] variable – for that extra dash of personalization! πŸ‘‡

    Create and Shuffle Multiple Auto-Replies to Comments and Private Messages in NapoleonCat's Auto-moderation

  5. Once done, go ahead and finish up your rule

  6. Hit 'Save & Run' to make the rule live, or 'Save Draft' if you're not quite ready yet:

    Create and Shuffle Multiple Auto-Replies to Comments and Private Messages in NapoleonCat's Auto-moderation

  7. Sit back and watch as each auto-response comes out different. NapoleonCat will randomly pick one from the list. πŸ”„οΈ


Best practices

  • πŸ–ŠοΈ Reflect your brand's personality: Show off your brand's fun side and be true to your unique vibe. Is your tone casual? Or, maybe a tiny bit more formal? You can craft your responses accordingly.

  • πŸ‘‹ Personalize the experience: Address users by name (the [@author] variable) and let them know you're there to assist them.

  • ✨ Keep it short and snappy: Get to the point quickly with concise messages that are easy to read.

  • 🦾 Be transparent about automation: Sometimes, you can let users know it's an automated response, but assure them a detailed reply is on its way! No shame in that.

  • πŸ¦Έβ€β™‚οΈ Stay positive and supportive: Keep a positive tone, even when addressing complaints. Show empathy and willingness to help!

And that about sums it up!

πŸ—¨οΈ Need a hand? Our Customer Success team is always here to help! Talk with us on chat in the bottom, right-hand corner of your screen.

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