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Create and Shuffle Multiple Auto-Replies to Comments and Private Messages

Auto-reply to comments and private messages with dynamic responses that shuffle randomly

Napoleon The Cat avatar
Written by Napoleon The Cat
Updated this week

Quick question. Would you prefer your auto-replies to sound like a parrot endlessly replaying "Who's a pretty bird?" β€” or have the charm and variety of James Bond's witty lines? πŸ€”

If your pick is Bond, James Bond, then we're on the same page!


With NapoleonCat's Auto-moderation, you can craft a diverse set of replies to comments and private messages. Like shuffling a playlist, it serves a different response each time, keeping it real and human. Let's see how.


Shuffle auto-replies

🎲 Your only limit is your creativity. Load up as many replies as you want, and watch NapoleonCat pick and send one randomly!

To randomize auto-replies to comments and private messages, you need to:

  1. Create a new Auto-moderation rule or tweak an existing one

  2. Time to pick your social media action - fancy replying in a private message, in a comment, or both?

    Create and Shuffle Multiple Auto-Replies to Comments and Private Messages in NapoleonCat's Auto-moderation

  3. With every hit on 'Add another reply to randomize', you're opening up a new slot for a creative reply. Write each of your replies in the text fields:

    Create and Shuffle Multiple Auto-Replies to Comments and Private Messages in NapoleonCat's Auto-moderation

  4. You can even pepper in some emojis and tag the person you're replying to with the [@author] variable – for that extra dash of personalization! πŸ‘‡

    Create and Shuffle Multiple Auto-Replies to Comments and Private Messages in NapoleonCat's Auto-moderation

  5. Once done, go ahead and finish up your rule

  6. Hit 'Save & Run' to make the rule live, or 'Save Draft' if you're not quite ready yet:

    Create and Shuffle Multiple Auto-Replies to Comments and Private Messages in NapoleonCat's Auto-moderation

  7. Sit back and watch as each auto-response comes out differently. NapoleonCat will randomly pick one from the list. πŸ”„οΈ


Best practices

  • πŸ–ŠοΈ Reflect your brand's personality: Show off your brand's fun side and be true to your unique vibe. Is your tone casual? Or, maybe a tiny bit more formal? You can craft your responses accordingly.

  • πŸ‘‹ Personalize the experience: Address users by name (the [@author] variable) and let them know you're there to assist them.

  • ✨ Keep it short and snappy: Get to the point quickly with concise messages that are easy to read.

  • 🦾 Be transparent about automation: Sometimes, you can let users know it's an automated response, but assure them a detailed reply is on its way! No shame in that.

  • πŸ¦Έβ€β™‚οΈ Stay positive and supportive: Keep a positive tone, even when addressing complaints. Show empathy and willingness to help!

And that about sums it up!

πŸ—¨οΈ Need a hand? Our Customer Success team is always here to help! Talk with us on chat in the bottom, right-hand corner of your screen.

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