With NapoleonCat’s translations, you can now scale your business but not necessarily your budget. Translate all incoming messages in over 100 languages supported by Google Translate and reply in the language of the person you’re addressing.
Translations work with all kinds of incoming communications from all platforms available in Social Inbox: Facebook, Messenger, Instagram, Instagram Ads, Twitter, LinkedIn, YouTube, and Google My Business. The feature is available for Pro and Enterprise plan users without any additional fees.
Read on to find out how you can translate incoming communications and reply in the language of the person you’re addressing.
Translating incoming communications
You will see the “Translate” button at the bottom of each incoming message. In the vast majority of cases, the original message language will be automatically detected, but you can also indicate the language of the message yourself.
In the next box, you can choose the language that you want to translate to. Click on the box to unfold the list and choose a language.
Once you indicate your preferred language, NapoleonCat will remember it and the language will be automatically set for other translations (but if you wish to, you can select a different language at any time of your convenience.)
Finally, click on the “Translate” button to see the translated message.
The ready translation will be visible directly below the original text.
If necessary, you can repeat the translation process and translate the message into a different language too. Just select another language from the list and click “Translate”.
You’ll see another translation right below the original text.
Translate moderator replies
Once you understand what the message is about, you can answer in the language of the person you’re addressing.
To reply to a message, simply click on it. You’ll see a new window where you can type the message in your native language.
If you previously translated the incoming message, both the language you write in and the one you want to translate to will be set automatically. If for any reason the languages don’t match your preferences, just indicate the right languages by selecting them from the lists. Finally, click “Translate” and you’ll see your translated reply.
You can reply immediately with the ready-made answer or, if you wish to, you can edit the translated text.
Once your answer is ready, just click on the yellow “Comment” button to comment back, or on the white “Comment and archive” button to comment back and archive the conversation.
For private messages, you’ll see a “Send reply” and “Send reply and archive” buttons.
If you mention the author of the message in your reply, you need to type “@” and start typing their name. You’ll see a list of suggested users - simply choose the person you want to mention from the list.
Once you translate your reply, the mention will be visible in the form of a number. This is nothing to be worried about. The answer will be published properly with the author’s name on the social platform.
And that’s it! The world is yours – and we mean it!