The NapoleonCat mobile application is primarily focused on giving you on-the-go access to your Social Inbox, ensuring you can manage customer interactions efficiently even when away from your desk.
How to Use It
Download and Install: Download the NapoleonCat app from the Apple App Store (iOS) or Google Play Store (Android).
Log In: You must have an active subscription or a trial account to log in and use the app.
Navigate the Interface:
The app's main view is divided into two primary sections: the Inbox and Profile.
📥 Inbox
The Inbox tab is your mobile control center for managing all social media interactions. You will find all your messages here, just as you would in the desktop version of NapoleonCat.
Workspace Switching
If you manage multiple brands or projects, you can easily switch between different workspaces. Simply tap on the workspace you are currently viewing, and then select the one you wish to switch to.
Different Tabs
Messages are organized using predefined tabs, exactly like in the desktop version of NapoleonCat:
New
My Tasks (assigned to you)
Flagged
Hidden
Deleted
Archived
You can change the tab by clicking here:
Filtering and Searching
To quickly find specific conversations, use the filtering and searching options.
Filters:
Sorting order
Assigned moderators
Blocked users
Social media profiles
User tags
Message tags
Profile tags
Sentiment (Positive, Negative, Neutral)
Dates
Searching: Search for specific messages by the user name or message content.
Actions on Tickets
From the mobile application, you can perform all key actions on a ticket:
Reply to message
Notes and Consultation: Add internal notes for the team or send a message for consultation.
View comment directly on the platform (navigate to the original post/comment).
Archive conversation.
Flag
Set sentiment (Positive, Neutral, Negative)
Assign a moderator
Add tags
View action history (who did what, and when, to this ticket).
Depending on the platform, you can also: delete, hide, like messages, or block a user.
👤 The Profile Tab
The Profile tab is your control center for account settings and support access. From here, you can:
Change the application interface language (Polish or English)
Support: Quick access to our Customer Success team
Knowledge Base: Go to helpful articles
Log out of the application
🗨️ Need assistance? Our Customer Success team is happy to help! Chat with us using the chat button in the bottom right corner of the screen.